Global Employee Onboarding, Program Manager at Pigment in London

Job description

• Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.
• Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.
• With a team of 600+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.
• At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.
• The GTM Enablement team empowers the Pigment ecosystem to win by simplifying complexity and delivering exceptional experiences. We help our go-to-market teams ramp faster, adapt quickly, and execute with confidence. Our vision: to enable the most in-demand GTM organization in the world, where top talent comes to do the best work of their careers, and does it.
• Overseeing the curriculum, attendee experience, and overarching program facilitation of POP - the abbreviation for Pigment Onboarding Program - now sits within GTM Enablement. Recently redesigned from a fragmented, two-tier program into a consistent 3-day, remote-first experience run in parallel for EMEA and NAMER cohorts, POP is a first-class new hire program and one of the most visible expressions of Pigment's culture.
• We're hiring a Global Employee Onboarding, Program Manager to serve as the driving force behind repeatably executing the industry's leading standard for new hire onboarding. This role will operate in close partnership with Pigment's People team, who will largely support from a logistical coordination standpoint.
• This role sits at the intersection of program operations and culture-building: you'll own the run-of-show for every cohort, keep EMEA and NAMER tracks running comparably and in parallel without collisions, coordinate a roster of internal facilitators, and continuously improve the experience against hard data — satisfaction, session engagement, content engagement, facilitator efficacy, social amplification, and a capstone AI competency assessment across Pigment's agentic tools.
• You'll thrive in this role if you're a precise operator who can hold a lot of moving parts (facilitators, time zones, vendors, content) without dropping any of them, and if you know how to cultivate a great participant experience while making a program leaner and more scalable.

Responsibilities

• Own end-to-end delivery of POP for every cohort: scheduling, facilitator coordination, run-of-show management, logistics, and post-session measurement
• Keep EMEA and NAMER cohorts running in parallel, managing the shared global anchor sessions (Founder Q&A, Closing Circle) and each region's distinct constraints (e.g.: EMEA's sequential regional benefits tracks; NAMER's 8am PST floor)
• Coordinate in-person exceptions — e.g: R&D/Product new hires and any Paris-local hires attending in Paris — including stakeholder alignment with R&D leadership
• Manage the facilitator roster and vendor relationships (e.g., regional benefits facilitators, LetterAI, swag/Sendoso vendor) and resolve open content items with their owners
• Maintain and evolve the multi-day curriculum while supporting facilitator guides, timing constraints, and content pillars (“Why Anything?”, “Why Pigment?”, “Why Pigment Now?”) across in-person, hybrid, virtual, and asynchronous formats
• Own measurement: satisfaction and engagement tracking, social media post growth, and the capstone AI competency assessment; turn results into a continuous improvement loop
• Orchestrate monthly local hub socials (Austin, NYC, Toronto, San Francisco, London) that extend the onboarding experience for remote hires
• Build clean, durable operating documentation so POP can run consistently without depending on any one person's institutional knowledge, and close the current gaps in post-onboarding handoff to managers
• Partner with the People team, GTM leadership, and cross-functional stakeholders (R&D, Legal, Product Marketing, Finance and Professional Services) to keep content current and the program aligned to business priorities

Requirements

• 5+ years in Enablement, People/L&D, program management, or an adjacent operational role, with a track record of owning a recurring program end-to-end
• A strong program operator who thrives on detail: someone who tracks scheduling dependencies, facilitator counts, and time-zone constraints proactively rather than reactively
• Comfortable running two parallel workstreams (EMEA/NAMER) all simultaneously incorporating regional nuance into each geo-specific delivery
• A clear, concise verbal and written communicator across audiences — executive updates, facilitator coordination, and warm, participant-facing communications
• Data-informed: comfortable turning feedback and assessment data into concrete program changes
• Experienced with (or quick to learn) tools such as Google Docs/Drive, Excel, LMSs, HRIS (e.g.: HiBob) and feedback platforms (e.g.: Padlet)
• Genuinely energized by new hire experience and culture-building, not just logistics
• Experience running onboarding, enablement, or training programs across multiple regions/time zones
• Familiarity with vendor management for swag/gifting platforms (e.g.: Sendoso)
• Background in GTM Enablement, L&D, or People Operations at a high-growth SaaS company
• Proven tracked record of optimizing efficiencies with AI tools

Skills

Required

• Program management
• Project management
• Stakeholder coordination
• Communication
• Data analysis
• Google Docs/Drive
• Excel
• LMS
• HRIS (e.g., HiBob)
• Feedback platforms (e.g., Padlet)

Preferred

• Vendor management
• AI tools
• GTM Enablement
• L&D
• People Operations