Customer Service Specialist at Delta Dental of Washington in Spokane, WA

Job description

• As a Service Specialist, you’ll be the friendly, knowledgeable voice our customers rely on—whether over the phone or through other channels. You’ll play a vital role in delivering exceptional service experiences that are informative, solution-focused, and genuinely human.
• In this entry-level role, you’ll be empowered to solve problems, answer questions, and guide individuals with empathy, professionalism, and strong technical skills. We’re looking for someone who brings a deep sense of accountability and integrity to every interaction. Join our mission-driven team and start building a meaningful career in customer service, where your passion for helping others truly matters.
• Service Specialists start at $20.00/hr, are bonus eligible, and we offer a highly competitive medical, dental and vision plans. We also offer an 8% 401k match, and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.
• At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do – for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.

Responsibilities

• Essential Responsibilities include the following: The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza reserve the right to change the responsibilities at any time with or without notice.
• Successfully complete required training and maintain up-to-date knowledge of products, policies, and procedures.
• Deliver accurate, professional, and customer-focused support via phone and written correspondence.
• Resolve inquiries on the first contact whenever possible. Ensuring every customer feels heard, valued, and fully informed.
• Accurately document all interactions for tracking and analysis.
• Understand and contribute to departmental and operational goals.
• Escalate concerns appropriately and professionally.
• Manage workloads effectively by multitasking and prioritizing tasks.
• Demonstrate accountability, integrity, and professionalism in all interactions, both internally and externally.
• Embody our OneTeam Values—Accountable, Courage, Curious, Inclusive, and Integrity—in every aspect of your work.
• Perform other duties as needed.

Requirements

• The experience, skills, and education needed to succeed in the position are outlined below. These requirements are representative of the knowledge, skills, and abilities required to successfully perform the essential functions of the role.
• Clear, friendly, and professional communication skills in both verbal and written communication
• Highly detail-oriented, with strong follow-through and a commitment to delivering exceptional customer experiences
• Organized and deadline-driven, with a proven ability to manage tasks efficiently and stay on track
• Motivated and growth-minded, with a strong desire to excel and continuously develop new skills
• Comfortable navigating multiple systems and tools, with the ability to quickly learn new technologies and processes.
• Bilingual (English/Spanish) skills are preferred, but not required, to provide inclusive, accessible, and effective service to all customers.
• Authorized to work for any employer in the United States
• Ability to pass a criminal background check
• High school diploma or general education degree (GED) with customer service-related experience preferred

Skills

Required

• Empathy
• Professionalism
• Accountability
• Integrity
• Strong interpersonal skills
• Customer-focused
• Problem-solving
• Multitasking
• Prioritization
• Navigating multiple systems and tools