Medical Assistant at Serene Health in San Diego, CA

Job description

• The Medical Assistant provides non-clinical coordination and clinical support tasks to assist the nursing team (RNs) in delivering high-quality, member-centered care. This role focuses on medication profile intake, records and referrals coordination, provider notifications, and precise documentation in our systems. No independent clinical judgment is performed in this role.

Responsibilities

• Prepare patients for psychiatric and behavioral health appointments
• Obtain and document vital signs and patient health information
• Assist providers during patient visits when appropriate
• Administer medications or injections when required and within scope
• Ensure exam rooms are clean, stocked, and prepared for patient visits
• Assist with patient check-in and check-out processes
• Provide patients with instructions regarding medications, treatment plans, and follow-up appointments
• Coordinate with therapists, psychiatrists, and other clinical staff to support patient care
• Accurately document patient information in the electronic health record
• Update patient charts and ensure all required documentation is completed
• Maintain patient confidentiality and HIPAA compliance
• Assist with scheduling appointments and managing provider schedules
• Coordinate lab orders, referrals, and prior authorizations when needed
• Support insurance verification and patient intake processes
• Performs other duties as assigned

Requirements

• High School Diploma or equivalent required
• Medical Assistant Certification preferred (CMA, RMA, CCMA, or equivalent)
• Minimum 1 year of experience in a medical or behavioral health setting preferred
• Knowledge of EHR systems and basic medical documentation
• Strong communication and organizational skills
• Ability to work collaboratively within a multidisciplinary healthcare team
• Compassionate and patient-centered approach
• Strong attention to detail and documentation accuracy
• Ability to multitask in a fast-paced clinical environment
• Professional communication with patients and healthcare staff
• Experience working in behavioral health, psychiatry, or mental health clinics
• Familiarity with medication management appointments and psychiatric evaluations
• Experience with insurance verification and patient intake
• Proficient in Spanish, preferred

Skills

Required

• Knowledge of EHR systems
• Basic medical documentation
• Strong communication skills
• Organizational skills

Preferred

• Proficient in Spanish

Benefits

• Our full-time employees are eligible for the following benefits enrollment after 60 days of employment:
• Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.
• Short & Long-Term Disability Benefits: Protection when you need it most.
• Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
• Flexible Spending Accounts: Manage your finances with flexibility.
• Employee Assistance Program (EAP): Support when life throws challenges your way.
• 401(K): Building your financial future with us. Effective after 1 year of employment.
• Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
• Paid Holidays: Quality time to enjoy celebrations.
• Employee Referral Program: Share the opportunities and reap the rewards.
• Company Discount Program: Enjoy savings on everyday expenses and memberships.
• $23 - $27 USD