Operations Manager at Publicis Groupe in AU-NSW-Sydney

Job description

• We’re building something exciting at Influential — and due to this growth, we’re creating a brand‑new Operations Manager role at Influential — Publicis Groupe ANZ’s social‑first, influencer‑led agency.
• This is a rare opportunity to build the operating foundations of a growing agency: shaping workflows, production processes and smarter ways of working across social management, influencer campaigns and content production .
• You’ll sit at the heart of the business, partnering closely with our General Manager and Creative Director to keep great work moving efficiently and smoothly.
• This role is more operational than your standard agency traffic role — with some creative workflow management — and a huge focus on process, efficiency and scale as the agency grows.
• You’ll work across all client portfolios , with occasional client-facing moments on larger, integrated accounts.
• If you love turning complexity into clarity, enjoy working at pace, and want real autonomy to make a role your own — read on

Responsibilities

• Designing and implementing agency workflows, ways of working and production processes
• Driving operational efficiency across social, influencer and content production
• Managing creative workflow and priorities so teams can deliver their best work at pace
• Supporting resourcing and capacity planning (including freelance when needed)
• Partnering with finance and client teams on scoping, delivery and forecasting
• Championing smart use of project management and production tools
• Helping the business scale smoothly — without losing our culture or creative energy

Requirements

• Experience in an Operations, Traffic, Production or Project Management role within a social, content, creative or production agency
• Strong understanding of how agency teams work — and how to make them work better
• A natural collaborator who can influence, guide and bring people along
• Someone who is process‑driven, but flexible — structure without rigidity
• Comfortable working at pace and juggling multiple priorities
• Experience with project management software (ZiFlow a bonus)
• Confidence using modern productivity and AI tools (e.g. Copilot)

Skills

Required

• Operations management
• Traffic management
• Production management
• Project management
• Process improvement
• Workflow design
• Resource planning
• Capacity planning
• Collaboration
• Influence
• Flexibility
• Time management

Preferred

• ZiFlow

Benefits

• A genuinely fun, kind and collaborative team — with plenty of laughs and great work
• The chance to help scale a growing agency — and shape how it operates as it grows
• Opportunities to work with Publicis Groupe agencies including Starcom, Zenith and Leo
• Clear pathways for growth as the client list and team expand
• Be a part of the Publicis Groupe family, one of the world’s most progressive and dynamic modern communications businesses. Enjoy all the perks that come with our network offering:
• Work with a diverse team where we value all the benefits of harnessing differences for our people, our clients, and our business.
• A comprehensive Wholeself program supporting Physical, Mindful and Financial wellbeing.
• A creative, fun and rewarding office environment where people love working with each other, supported p by our Publicis Liberté flexibility approach “working your way, with us!”
• Access to our Global AI Platform, Marcel , connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.
• Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classes
• A culture of open feedback and support to reach your goals through our Career Conversations program.
• A committed Diversity, Equality and Inclusion strategy driven through our Viva! Women , Égalité, enABLE and Embrace (reconciliation action plan) programs.
• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.
• Parental leave policy with up to 18 weeks paid primary carer leave and generous secondary carer benefits.
• Access to counsellors, psychologists and professionals through Sonder - an all-in-on digital wellbeing technology platform designed to support psychological, medical & safety needs.