Sr. Product Manager - MFG at Xendit in Singapore, Singapore

Job description

• Owns product direction across the Billing, Transactions and Reports surfaces of Xendit's merchant-facing platform — the systems merchants use to see what happened to their transactions, the funds, how they get charged for using Xendit, and access real-time record of all transactions.
• Represent merchant experience and billing-accuracy concerns in cross-functional discussions spanning Engineering, Finance, Legal, Compliance, and GTM/Account Management.
• The role involves taking care of our core ledger system that tracks all transaction events and the billing logic layered on top of it. Some time will be needed to understand how our transactions ledger work (known as T4) as well as our billing engine.

Responsibilities

• Billing
• Design and ship new fee models including pricing configuration, tiering logic, and phased collection mechanisms
• Own the end-to-end merchant billing experience: invoice generation, payment collection methods, negative balance handling, and aligning commercial expectations with GTM/Legal/Finance. An example is the consequences of non-payment.
• Maintain and update merchant-facing and internal billing documentation to stay in sync with backend billing logic changes.
• Respond to or resolve merchant billing incidents, balancing fast merchant-impacting fixes against proper long-term ownership decisions.
• Transactions
• Own the roadmap for merchant-facing transaction visibility: Transaction Details page, Transactions list.
• Define and prioritize merchant-initiated actions on transactions such as refunds, in partnership with the payments or payouts teams
• Work with design to benchmark against competitor platforms (e.g., Stripe, Adyen) to validate whether proposed UX is at, above, or below market expectation before committing scope. Our goal is to set a world class experience on this front.
• This domain also requires a deep technical understanding. Engineers will rely on the PM to consult or make decisions on technical tradeoffs with the goal of making our ledger as efficient as it could while meeting UX requirements.
• Reports
• Own our 3 main reporting interfaces: Transactions, Balance History and Billing Report
• Ensure reporting (scheduled reports, exports, billing CSVs) stays consistent with what's shown in-product.
• Enhance or build according to changing requirements, which comes from our ever-evolving Payments and Payout products
• Identify gaps in our reporting experience to solve for the customers’ financial reconciliation needs. Benchmarking against global players to achieve world-class standards.

Requirements

• Owns product direction across the Billing, Transactions and Reports surfaces of Xendit's merchant-facing platform
• Represent merchant experience and billing-accuracy concerns in cross-functional discussions spanning Engineering, Finance, Legal, Compliance, and GTM/Account Management
• The role involves taking care of our core ledger system that tracks all transaction events and the billing logic layered on top of it
• Design and ship new fee models including pricing configuration, tiering logic, and phased collection mechanisms
• Own the end-to-end merchant billing experience: invoice generation, payment collection methods, negative balance handling, and aligning commercial expectations with GTM/Legal/Finance
• Maintain and update merchant-facing and internal billing documentation to stay in sync with backend billing logic changes
• Respond to or resolve merchant billing incidents, balancing fast merchant-impacting fixes against proper long-term ownership decisions
• Own the roadmap for merchant-facing transaction visibility: Transaction Details page, Transactions list
• Define and prioritize merchant-initiated actions on transactions such as refunds, in partnership with the payments or payouts teams
• Work with design to benchmark against competitor platforms (e.g., Stripe, Adyen) to validate whether proposed UX is at, above, or below market expectation before committing scope
• This domain also requires a deep technical understanding. Engineers will rely on the PM to consult or make decisions on technical tradeoffs with the goal of making our ledger as efficient as it could while meeting UX requirements.
• Own our 3 main reporting interfaces: Transactions, Balance History and Billing Report
• Ensure reporting (scheduled reports, exports, billing CSVs) stays consistent with what's shown in-product.
• Enhance or build according to changing requirements, which comes from our ever-evolving Payments and Payout products
• Identify gaps in our reporting experience to solve for the customers’ financial reconciliation needs. Benchmarking against global players to achieve world-class standards.

Skills

Required

• Product management
• Billing logic understanding
• Cross-functional collaboration
• UX benchmarking
• Data analysis for reporting
• Stakeholder management