Back Office Lead Medical Assistant at American Family Care in CA-San Diego-92106
- Company: American Family Care
- Location: CA-San Diego-92106
- Posted: Sep 24, 2026
- Type: Full-time
- Salary: $24.00-$25.00 per hour
- Experience: 2+ years
Overview
AFC Urgent Care is seeking Medical Assistants with exceptional customer service skills to become part of our team. American Family Care is the leading provider of urgent care with more than 200 centers nationally and ranked by Inc. Magazine as one of the fastest growing companies in the U.S. Please …
Job description
- AFC Urgent Care is seeking Medical Assistants with exceptional customer service skills to become part of our team. American Family Care is the leading provider of urgent care with more than 200 centers nationally and ranked by Inc. Magazine as one of the fastest growing companies in the U.S. Please email your resume via this advertisement for immediate consideration.
- The primary responsibility of the Back Office Lead is to manage clinical support operations in the delivery of an exceptional overall patient care experience. The Back Office Lead is expected to maintain a high degree of organizational acumen, attentiveness and professionalism.
- PS: It’s All About You!
- If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Responsibilities
- 1. Be proficient in essential Back Office functions and basic Front Office operations.
- 2. Assists in the training and development of support staff.
- 3. Assist Providers navigate the EHR/EMR features and functions.
- 4. Ensure optimal patient workflow and minimal wait times.
- 5. Maintain medical equipment to include x-ray unit.
- 6. Managed medical supply inventories to support day to day operations.
- 7. Ensure Monthly QA of Lab, Radiology and control logs are up to date.
- 8. Assist with patient callbacks, follow-up and appointment reminder calls.
- 9. Perform patient complaint resolutions while maintaining strict confidentiality.
Requirements
- Two (2) years experience as a Medical Assistant or educational equivalent.
- CCMA Certification
- Certified Medical Assistant
- BLS Certification
- Medical Assistant Certificate
- Two (2) years of experience as a Medical Assistant
- Basic Life Support (BLS) certification
- Must be willing to work schedule: Tuesday-Thursday 2PM-8PM, Friday 8AM-2PM, & Saturday 8AM-5PM
- Possess exceptional customer service skills
- High School Diploma
- BLS
- Certified Clinical Medical Assistant (CCMA)
Skills
Required
- Exceptional customer service skills
- Medical Assistant Certificate
- Basic Life Support (BLS) certification
Preferred
- Phlebotomy
Benefits
- Health insurance
- Paid time off
- Vision insurance
- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Free uniforms
- Pay: $24.00-$25.00 per hour
- Compensation: $24.00 - $25.00 per hour
About American Family Care
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 300 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.