Automotive Service Advisor - Flow Volkswagen of Durham at Flow Automotive Companies in Flow Volkswagen of Durham - Durham, NC 27707

Job description

• Position Type
• Full Time
• Flow Volkswagen of Durham is seeking an experienced Service Advisor. We provide ongoing training and future career opportunities to those willing to contribute the effort and time. We prefer to promote from within our company and will help you reach your potential. We will train anyone new to the industry, including onsite and manufacturer instruction, and other training, as needed.

Responsibilities

• Listening to the needs of the customer
• Communicating with customers, management and other employees in a timely manner within a fast-paced environment
• Multitasking and prioritizing
• Overcoming objections
• Providing customer service and sales

Requirements

• Recent automotive Service Advisor experience
• Customer service and sales skills (empathy, patience, listening, conflict resolution, etc)
• Resilience, the ability to overcome objections
• The ability to multitask, prioritize, and communicate with customers, management and other employees in a timely manner within a fast-paced environment
• Desire to succeed by listening to the needs of the customer
• Professional, in appearance and demeanor.
• Reliable transportation is a must.
• Work schedule averages 45 +hours per week - closed on Sundays.
• Applicants must pass a pre-employment drug screening.

Skills

Required

• Professional, in appearance and demeanor
• Reliable transportation is a must

Benefits

• Flow provides competitive earning opportunities and a comprehensive benefits plan including:
• Medical, dental, and life insurance (including dependent coverage)
• Paid time off
• Paid volunteer time
• 401(k) Retirement Plan and Financial Wellness Program
• Thrive@Flow Wellness Program with on-site nurse
• Employee pricing for automotive service and vehicle purchases
• Scholarship program for children of employees