Analyst-Control Management ( Issue Management & RCSA) at American Express in Gurugram, HR, India

Job description

• Job Description: Analyst Global Commercial Services Control Management Issues, Events & Remediation
• Global Commercial Services (GCS) serves millions of business customers around the world, from mom-and-pop shops to Fortune 500 companies. We back businesses so they can do more business, with a mission to be the undisputed leader in financial and membership services - responsibly driving double-digit revenue growth. We do that by offering a diverse range of payment and cashflow tools, from a wide range of traditional card products, to working capital and supply chain financing, to new digital solutions that make it easy for our customers to manage a full range of their financial and payment needs.
• The objective of the Global Commercial Services Control Management Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.
• Global Commercial Services is looking for an Analyst of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
• Shift Time - 3:30 PM - 11:30 PM IST

Responsibilities

• Assist in investigation and conduct root cause analysis to address repeated issue types
• Perform quality assurance on documentation of specific issue/ORE type, urgency, severity/impact (e.g., impact analysis)
• tracking progress
• validating resolution efficacy and
• communicating status updates to stakeholders
• Perform quality assurance on documentation and maintenance records of specific issues/OREs and remediations to ensure transparency and accountability in the issue management process
• Identify trends in issues and events associated with a workstream to identify potential systemic risks or control weaknesses within BU processes
• Support review of components of the End-to-End (E2E) BU issue resolution process
• Perform sample testing of specific issues to ensure resolution is complete and effective
• Review data used in preparation of detailed reports on issue status, trends, and outcomes
• Support sharing insights, better practices, themes, etc. across the enterprise

Requirements

• 1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
• Project management, communication, and interpersonal skills
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
• Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
• Scoping, prioritizing, and support remediation of operational issues
• Knowledge of investigating and conducting root cause analysis to address repeated operational risk issue types
• Assisting of quality assurance on documentation of operational risk issues and events
• Recommendation of remediation strategies for operational risk issues and events
• Performing Quality Assurance of documentation and maintaining records of operational risk issues and events to ensure transparency and accountability
• Supporting the BU E2E issue resolution process

Skills

Required

• Operational risk management
• Project management
• Communication
• Interpersonal skills
• Process governance
• Analytical skills
• Problem-solving skills
• Data analysis
• Trend identification
• Risk evaluation

Preferred

• Quality assurance on documentation
• Recommending remediation strategies

Benefits

• We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities