Vacuum Concierge - Port St, Lucie at Tommy's Express® Car Wash in Port St. Lucie, FL, USA

Job description

• Join our highly successful team at Tommy's Express Car Wash! If you're great with guest service, confident with technology, enjoy working in a fast-paced but supportive team environment, you'll love Tommy's Express!

Responsibilities

• Provide proactive, friendly, and personalized service to guests, primarily in the vacuum area, ensuring an exceptional experience
• Greet every guest to build relationships, educate them on wash options, and drive sales of monthly wash packages and service upgrades
• Serve as a brand ambassador in the vacuum area by anticipating guest needs, assisting with vacuum use, and resolving concerns in real time
• Support fleet sales and business development efforts during slower periods or inclement weather, including outreach, lead generation, and relationship building
• Learn and operate all aspects of POS and LPR systems to support sales, guest check-in, and car wash operations as needed
• Monitor wash quality and overall guest satisfaction, taking ownership to address issues and elevate the experience
• Help maintain vacuum equipment and perform routine care as needed to ensure consistent, high-quality service
• Oversee property aesthetics with a focus on the vacuum area, ensuring a clean, organized, and welcoming environment
• Maintain cleanliness of the interior and exterior of the car wash and surrounding property
• Exceed guest expectations by delivering a concierge-level experience that drives loyalty and repeat visits
• Exemplify and uphold the WE OWN IT culture by taking ownership of guest relationships, sales results, and the overall success of the location

Requirements

• Friendly and approachable demeanor
• Ability to greet customers warmly and make them feel valued
• Good communication skills for explaining services or answering questions
• Works well with other staff members
• Communicates effectively to keep workflow smooth
• Maintains a professional and upbeat attitude even during peak times
• Handles customer feedback gracefully
• Willing to work hard, build relationships and love people
• Set an example to all Team Members of working hard and doing your best
• Try your best every day and come with a winning attitude
• Understanding/Navigating Apps and technology
• Prior sales experience preferred
• Organized and Self-motivated

Skills

Required

• Friendly and approachable demeanor
• Works well with other staff members
• Handles customer feedback gracefully
• Organized and Self-motivated

Preferred

• Prior sales experience

Benefits

• Competitive base pay and annual bonus
• Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance
• 401k match and complimentary financial planning services
• Dependent care FSA with on-site Daycare Options
• Paid time off and paid holidays
• Opportunity for continued education and tuition assistance
• Valuable learning and development program
• Significant ability to grow internally for motivated and strong performing team members
• Fun, energetic, family-oriented work culture with an emphasis on team member morale
• Nationwide presence