Customer Service Representative - 3rd Shift (Warrendale, PA) - $1,000 Sign On Bonus! at Vector Security in Warrendale, PA

Job description

• At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Customer Service Representative.
• We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.
• $1,000 SIGN-ON BONUS! $500 after 90 days and another $500 at one year!
• Location: Greater Pittsburgh, PA Region (Warrendale) - Hybrid Schedule available after 6 months.
• Work Schedule: Wednesday - Sunday, 11:00pm - 7:00am
• 5 weeks of training provided (Week 1: M-F, 9am - 5pm, Week 2-5: M-F, 11pm - 7am)
• As a Customer Service Representative, you will respond to incoming alarm events that involve life safety, property and environmental signals, and phone calls as directed by account instruction and/or Company SOG. Provide exceptional customer service experience and ensure accurate and efficient response and documentation.

Responsibilities

• Receiving alarm calls dealing with life safety, property, and environment. Answer incoming calls in a timely manner.
• Document actions in operating software.
• Request response from public safety agencies.
• Complete outbound calls to account contact list.
• Complete Shift Duties as Assigned by CS Supervisor/Assistant Suprervisor.

Requirements

• Entry level position, no experience required, customer service experience - Preferred.
• Able to read and interpret documents, procedure manuals, operating and maintenance instructions, and safety rules.
• Able to accurately understand, spell, and type words and numbers.
• These skills are needed to understand and relay account information to customers and emergency responders.
• Able to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.
• These skills are needed to understand and relay account information to customers and emergency responders.
• Able to apply common sense understanding to carry out instructions furnished in written, oral, diagram, map, resolution code, or schedule form.
• Able to deal with problems involving several concrete variables in standardized situations.
• These skills are needed to understand and relay account information to customers and emergency responders.
• Active and empathetic listening skills when dealing with others in all situations, including the ability to produce a calming effect on others and elicit the necessary information during a stressful situation.
• Able to efficiently and accurately input account data.
• Able to manage multiple tasks with great attention to detail.
• Able to meet all customer deadlines (both internal and external).
• Able to obtain and maintain state licenses as needed to access customer accounts.

Skills

Preferred

• customer service experience

Benefits

• Competitive compensation
• Medical, dental, and vision coverage
• HSA/FSA programs
• Company paid life and AD&D insurance
• Company paid short- and long-term disability
• Voluntary benefit products
• 401 (k) retirement savings plan after just 60 days
• 7 Company Holidays, plus 2 Floating holidays of your choice
• Paid Time Off
• Tuition reimbursement
• Employee Assistance Program (EAP)