Logistics Coordinator at Imperative Logistics in Atlanta, GA

Job description

• In this position, you will be providing customer service and operational support, which includes taking customers orders, communicating with our vendor network of airlines, cargo handlers, and pickup / delivery agents, giving pricing information, performing consultative sales to customers, explaining services and benefits to customers, suggesting alternative solutions, and resolving problems competently and appropriately.
• *This is an on-site position in Atlanta, Georgia. Must be able to operate a forklift.

Responsibilities

• Customer Service
• Place new bookings and route the shipment to meet service and maximize profit
• Problem solve with customers and vendors (airlines and pickup / delivery agents)
• Serve as an additional point of communication for all customer service and documentation-related matters
• Coordinate freight movement throughout the life-cycle of each shipment while working closely with carriers and agents
• Monitor shipments from order entry through delivery to ensure on-time performance
• Correspond with customers extensively via phone, e-mail and website
• Assist our employee drivers, agents, and carriers in obtaining critical information
• Contribute to team effort by executing tasks delegated to you as needed
• Manage and distribute a high volume of incoming calls and emails
• Quickly and reliably resolve logistics service issues with confidence, escalating to managers when necessary
• Support new and existing customer accounts to foster business development
• Build and maintain carrier relationships and trust through open and interactive communication to ensure successful transportation abilities
• Present customers with effective, customized, cost-efficient transportation solutions to achieve service objectives
• Prepare quotes for customers and vendors
• Follow communication procedures, guidelines, and policies closely to achieve customer objectives
• Operations
• Understand and apply knowledge of unique freight handling characteristics and delivery requirements
• Provide a high level of accuracy in order documentation, be very detail-oriented
• Suggest improvements to business process and procedures when applicable
• Perform tasks such as gathering and analyzing data via excel spreadsheets
• Scrutinize vendor invoices our accounting team deems questionable

Requirements

• Full Time + Overtime available: 1200 - 2100 EST (Mon-Fri)
• Hard-working, team-oriented individual that thrives under pressure and against deadlines
• Holds self to the highest degree of personal integrity
• Able to multi-task and prioritize time and workload in a fast-paced environment
• Self-motivated; able to work both independently and within a team environment
• Demonstrated time management, organizational skills and consistent follow-through
• Excellent written and verbal communication skills
• Computer literate with working knowledge of Outlook, Excel, proprietary in-house software, and online applications
• Geographical knowledge of the U.S.
• Starting pay is $21.00/per hour.

Skills

Required

• Forklift operation
• Customer service
• Problem solving
• Communication (verbal and written)
• Time management
• Organizational skills
• Multi-tasking
• Geographical knowledge of the U.S.

Benefits

• Medical, Dental, and Vision insurance
• 401k + matching contribution
• HSA + matching contribution
• Paid Time Off
• Life Insurance
• Employer-paid short and long-term disability insurance
• ...and more!