Bilingual Sr Personal Banker at First National Bank Texas in Midland, TX

Responsibilities

• * Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• * Follow the established policies in accordance with the bank and the supervisor's direction
• * Evaluate customer relationships, new and existing account holders, to offer bank products and services
• * Accountable for the personal achievement of monthly new account production as assigned by upper management
• * Participate in an active sales environment that may require in-store aisle prospecting
• * Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• * Receive cash and checks for deposit, verify amounts, and look for check endorsements
• * Examine cash carefully to guard against acceptance of counterfeit checks and identification
• * Enter transactions into computer and issue customer receipts
• * Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• * Process western union wires and cash advances
• * Cross-sell bank services and products
• * Provide bank services to a diverse customer base, including a large Spanish speaking population
• * Regular and predictable attendance and punctuality
• * Perform other tasks requested by supervisors as they relate to the bank and its functions
• * Approval limits will be based upon established authority levels

Requirements

• * Six months of accountable cash handling/transaction management in a retail or customer service environment
• * Successful completion of the FCBI Step Program for internal employees
• * Must be able to get along with co-workers and work effectively in a team environment.
• * Must be able to work a flexible schedule including evenings, weekends, and holidays.
• * Schedules are prepared based on business need and subject to change at any time.
• * High school diploma, high school equivalency or currently attending high school
• * At least 18 years of age
• * Must successfully pass background investigation according to company policy
• Must be bilingual in English/Spanish

Skills

Required

• Bilingual in English/Spanish
• Team work
• Flexible schedule
• Customer service
• Sales
• Computer operation
• Cash handling
• Counterfeit detection
• Cross-selling
• Banking products and services