Program Manager - Self-Directed Services at Orion Associates in Golden Valley, MN, USA

Job description

• Posted Wednesday, September 23, 2026 at 6:00 AM
• The Orion ISO Program Manager oversees the financial aspects of self-directed services for people with disabilities, the elderly, and other waiver programs. The Program Manager’s primary responsibility is to supervise a team of service coordinators who act as the liaison between the county, the participant or individual receiving services, and internal departments such as payroll and billing. This position will also include maintaining a partial caseload of participants.

Responsibilities

• Directly supervise team of 15 ISO Coordinators
• Train, onboard, and evaluate employees
• Facilitate staff meetings
• Administer DHS policy through training and supervision
• Act as a liaison between the participant, county, and organization
• Understand and implement self-directed program requirements
• Monitor, manage, and audit budgets
• Provide customer service via telephone and email to participants
• Identify and resolve barriers within the department
• Work across departments for strategic planning
• Develop internal processes and procedures

Requirements

• Must have the ability to multitask and maintain a high standard of professional customer service.
• Creativity, critical thinking, and strong analytical skills required.
• Proficiency in Microsoft Office (i.e., Microsoft Excel and Word).
• Successful clearance of Department of Human Services background check
• Successful clearance of Motor Vehicle Background Check and acceptable driving record per Company Policy
• 4-year degree preferred in Human Services, Psychology, Social Work, Sociology or Communications.
• Supervisory and organizational development experience preferred
• Demonstrate success supervising employees and show effective verbal and written skills with the ability to communicate complex concepts to all individuals.
• Ability to anticipate issues, problem-solve with innovative ideas, and execute a strategic plan.
• Preferred experience working within the social service field

Skills

Required

• Multitasking
• Professional customer service
• Creativity
• Critical thinking
• Strong analytical skills
• Microsoft Office (Excel and Word)

Preferred

• Supervisory experience
• Organizational development experience
• Ability to communicate complex concepts
• Strategic planning
• Experience in social service field

Benefits

• Medical, Dental, and Vision insurance offered
• Paid Time Off including 16 hours of Paid Volunteer Time
• Paid Volunteer Time
• 401K plan with employer matching after 1 year
• Supplemental Insurance and Pet Insurance offered
• Childcare at Corporate Office for Employees
• Pet-Friendly Corporate Offices
• Fun events including: Annual Company Picnic, Wednesday Snack Days at Corporate Office, Annual Summer Bags Tournament, and more!
• MERSC Discounts at MN Events and Businesses
• Orion Associates has been recognized for its commitment to a healthy workplace and commitment to volunteerism by many organizations including Minnesota Business, Twin Cities Business Journal, INC Magazine, Forbes and others. Voted TOP 100 Workplaces in the Twin Cities by Star Tribune and Minnesota Business!