Underwriting Systems Analyst - E&S at FCCI Insurance Group in Sarasota, FL

Job description

• At FCCI, our people make the difference. Our teammates are committed to upholding FCCI’s long-standing traditions of building relationships, serving others and giving back to the community. Come join us and make a difference!
• The Underwriting Systems Analyst-E&S is responsible for providing technical customer service support to FCCI’s Underwriting user community. This role provides a key value by helping troubleshoot a variety of common and sometimes complex system problems in order to resolve quoting and policy issuance system Decisions issues promptly. Systems utilized include Duck Creek for Specialty/E&S lines of business. In addition, this role provides valuable system training resources to ensure the UW technology is being fully and efficiently utilized. As a subject matter expert, this team member partners with key stakeholders in the development and prioritization of new functionality and/or testing for system fixes and enhancements that enable a better experience, and greater efficiency for the user community. This role is hybrid at any of our FCCI offices (Sarasota or Lake Mary, FL; Lawrenceville, GA; Glen Allen, VA; Carmel, IN; Richardson, TX, Ridgeland, MS.)

Responsibilities

• Providing technical customer service support to FCCI's Underwriting user community.
• Troubleshooting common and complex system problems to resolve quoting and policy issuance system issues promptly.
• Providing system training resources to ensure UW technology is fully and efficiently utilized.
• Partnering with key stakeholders in the development and prioritization of new functionality and/or testing for system fixes and enhancements.

Requirements

• Experience
• Required
• * Bachelor’s Degree; relevant equivalent technology/systems/QA, experience may be substituted.
• * Minimum two years relevant experience in P&C and/or E&S industry (including strong underwriting systems & workflow).
• * Solid systems knowledge of FCCI underwriting systems, FCCI workflow and systems, (including but not limited to Policy Decisions).
• * Solid working knowledge of insurance underwriting procedures, rules, systems, and regulations.
• * Solid knowledge of basic IT concepts, strategies, and methodologies.
• * Solid understanding of project delivery and acceptance processes within a fast-paced business environment.
• * Ability to translate needs of various user communities into written business requirements.
• * Excellent customer service, communication, interpersonal and organizational skills.
• * Ability to analyze, define and solve problems; the use of good judgment and decision-making.

Skills

Required

• Technical customer service support
• Troubleshooting system issues
• Knowledge of Policy Decisions
• Excellent customer service
• Communication skills
• Interpersonal skills
• Organizational skills
• Problem-solving
• Good judgment and decision-making

Benefits

• In exchange for your talents, FCCI offers competitive salaries and an excellent benefits package which includes:
• Paid Family Leave
• Competitive PTO & Holidays
• Recognition & Bonus Programs
• Medical, Vision, Dental & Life Insurance
• Employee Referral Bonus
• Paid Volunteer Time
• 401(k) Match & Profit-Sharing
• The salary range for this position is $56,746-$87,390 annually. This salary range is an estimate and the actual salary will vary based on applicant’s education, experience, knowledge, skills, and abilities.