Product Manager, Kitchen Sequencing + Optimization at Wonders in New York, NY

Job description

• We’re looking for a detail-oriented self-starter to join our Product team, with a specific focus on our kitchen sequencing initiative. Our locations serve over 20+ restaurants, 400+ menu items, all with varying cook times and equipment utilization. The goal then for the Kitchen Sequencing Product Manager is to reduce the time in which food is sitting complete waiting for other items in the order and the amount of time a courier must wait to pick up the food once the order is complete.
• You will partner with other product managers, engineers, operations researchers, and cross-functional leaders to build and optimize for these metrics which ultimately will lead to higher customer satisfaction. You’ll own the product lifecycle from ideation to deployment, working to translate operational needs into technical requirements.

Responsibilities

• High visibility area necessitating Executive level stakeholder management, must be able to communicate effectively to all levels of the organization
• Develop and execute the product strategy, roadmap, and vision for sequencing, a kitchen optimization product line
• Owns the product features for sequencing (a kitchen optimization product line), including defining the scope, prioritizing development, and measuring impact
• Work closely with Kitchen Display Team to influence features that may drive better adherence from teams in the field and improve predictability to improve the inputs to improve the output. Bring in signals that our sequencing system needs (but doesn't have), reduce variability or accuracy of the signals it currently has to improve its ability to accurately forecast the kitchen.
• Develops a deep understanding of the trade-offs between competing KPIs (e.g., expo sit time, throughput, and customer promise time) to propose solutions and roadmap initiatives that explicitly consider the optimal frontier
• Collaborates with engineers and operations researchers to build and improve existing sequencing algorithms, simulator capabilities, and data pipelines
• Translates product requirements and bugs into JIRA tickets and collaborates with our engineers to build and deploy new features
• Partners closely with a dedicated data analyst to track the success of feature rollouts, conduct ad hoc analyses to uncover new opportunities, and establish clear KPIs for all initiatives
• Strategic Finance Experience: someone to support business cases, financial analysis to connect Operational KPIs to business impact and support tradeoff decision making
• Ensures clear communication of sequencing changes to Operations and in-field teams, and collaborates with them to define new processes and ensure adherence
• Develops a strong grasp of the operational landscape and competitive solutions in kitchen automation and logistics
• Work closely with operations to help improve courier hand-off time at the front of house
• Leads the team in agile scrum rituals like sprint planning, daily standups, and backlog grooming

Requirements

• The ideal candidate has experience building quality user experiences from the ground up, preferably in a supply chain, logistics, or robotics-integrated environment. Has an inventive and creative "do-what-it-takes" spirit, demonstrates a bias for action, and the ability to make progress with limited resources. This position requires someone with a solid technical background and an ability to partner cross-functionally. As a startup in hyper-growth, experience operating and thriving in small, fast-paced environments will set you up for success, allowing you to be comfortable in our hands-on environment where change is the only constant.
• Minimum of 5+ years of product ownership experience
• Strong quantitative, analytical, and problem-solving skills
• Must have experience working with data science project and ML projects/ products (optimizations)
• Experience with operations research techniques and simulations is a plus
• Experience with logistics, ETA, Kitchen or supply chain concepts a plus
• Ability to work collaboratively in a team environment
• Self-starter, ability to work autonomously
• Strong leadership and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders at all levels including surfacing up tradeoffs between teams and to drive consensus
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
• Constant attention to detail
• SQL, Python skills a plus

Skills

Required

• Constant attention to detail

Preferred

• SQL, Python skills a plus

Benefits

• The benefits applicable to this role include a competitive compensation package with equity and a 401(k). We also offer a choice of medical, dental, and vision plans, company paid short and long term disability coverage, paid time off including flexible time off for exempt employees, paid vacation for non-exempt employees, and paid sick leave in compliance with applicable law in addition to paid parental leave, discounted meals and exclusive perks across the Wonder family of brands.
• Eligibility, effective dates, and available plan options vary by employment classification and location. To learn more about benefits for this role, visit our Careers page here.
• NYC Base Salary: $193,500-$203,000 per year.
• Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.