CSS (Customer Service Sales) at Hugg & Hall Equipment Company in Oklahoma City, OK, USA

Job description

• Hugg & Hall Equipment Company is looking for someone with strong administrative and customer service skills to join our team in a Customer Service Sales role. We are a full-service equipment company specializing in industrial and construction equipment since 1956. More information about us can be found below or on our website at www.hugghall.com.
• The Customer Service Sales role is responsible for promoting and growing aftermarket parts and service sales, while ensuring the highest standards of quality and satisfaction throughout the customer lifecycle. This position is accountable for the entire customer experience from initial quote through final repair, accurate invoicing, and payment collection. The role requires strong customer-facing and field-based interaction to deliver an exceptional customer experience.

Responsibilities

• Engage with current and prospective customers to promote our products and services, address inquiries or concerns, build lasting business relationships, and ensure a high level of customer satisfaction.
• Facilitate the quoting process including building accurate quotes, monitoring job or order statuses, and keeping the customer or Sales Representative informed.
• Analyze various data types to increase sales volume, ensure quoted jobs are progressing as scheduled, and to evaluate and suggest areas of improvement within the department.

Requirements

• 3+ years of sales, customer support, or account management experience
• Proven ability to manage multiple customers and projects simultaneously
• Strong computer skills
• Strong organization and time management skills
• Excellent written and verbal communication skills
• Ability to obtain a forklift certification
• Minimum of 21 years of age
• Valid driver's license with safe driving record
• High School Diploma or Equivalent
• Outstanding customer relations
• Independent time management and organization
• Ability to sell products and services at all levels
• Bachelor's degree in Business, Sales, or related field
• Industry experience in equipment sales, field service, or logistics
• RELATED EXPERIENCE MAY INCLUDE: Account Manager, Counter Sales, Rental Sales, Parts Sales, Customer Service Representative, Client Success Specialist

Skills

Required

• Strong computer skills

Preferred

• Outstanding customer relations

Benefits

• Competitive Compensation
• Insurance (Medical, Dental, Vision, and Life Insurances and several supplemental benefits)
• 401k with company match
• Generous PTO Plan
• Paid Holidays