IT Support & Operations Specialist at IXL Learning in London, England

Job description

• Ready to make a real difference in education? IXL Learning, a US-based global edtech leader with products used by millions of students worldwide, is seeking an IT Support & Operations Specialist for MyTutor. MyTutor is the UK's leading online one-to-one tutoring platform, on a mission to improve education for everyone. IXL is a personalized learning platform used by 17 million students and 1 million teachers worldwide.
• In this role, you will provide timely, professional technical and operations support to the team in our vibrant London office on Old Street. Your enthusiasm, problem-solving skills, and tech-savviness will ensure seamless technical operations while keeping the office organised and welcoming.
• This is a part-time position requiring 20 hours per week in the office, with a schedule of Monday through Friday from 9am-1pm.

Responsibilities

• Provide high-touch technical assistance to our London office teams by resolving hardware, software, network, and account issues
• Efficiently research and resolve help desk support tickets involving hardware, software, and malware
• Assist in administering Google Workspace, Slack, VPNs, and MyTutor’s backend system
• Develop and maintain clear documentation for operational processes, training, and internal resources
• Be the face of IXL and MyTutor from our Old St office: Greet guests, handle incoming deliveries, and keep our day-to-day operations brilliantly organised
• Serve as the main UK point of contact for day-to-day business needs, coordinating cross-office operations and routing key documentation to US headquarters
• Lead onboardings for new hires with office tours, day-one desk setups, and welcome support
• Act as the primary contact for building management, assisting with facility needs, health and safety protocols, and fire drills
• Run ad-hoc business errands and assist with other general office operational duties as needed

Requirements

• Bachelor’s degree required
• Hands-on experience in an IT technical support or a technical customer-facing role
• Practical, solutions-oriented mindset with a proven ability to research, diagnose, and resolve complex technical issues across hardware, software, and everyday tools (e.g., Google Workspace, Slack)
• Energetic, dependable, and positive team player who thrives on setting colleagues up for success
• Exceptional organisational skills with a high attention to detail and a proactive approach to anticipating team needs
• Ability to prioritise daily tasks efficiently and work independently in an in-office environment
• Strong written and verbal communication skills with a welcoming, customer-focused approach
• Passion for improving education through technology!
• Safeguarding is everyone’s business at MyTutor – we are committed to safeguarding the welfare of children, young people and adults, and we expect all team members to share this commitment. This position is subject to an Enhanced DBS Disclosure check with children's barred list check.

Skills

Required

• IT technical support
• Help desk support
• Google Workspace
• Slack
• VPNs
• MyTutor’s backend system