Program Manager I -- Temporary at NC Office of State Human Resources in Wake County, NC
- Company: NC Office of State Human Resources
- Location: Wake County, NC
- Posted: Sep 24, 2026
- Type: Full-time
- Salary: $25.00 per hour
- Experience: 3+ years
Overview
Description of Work Smart NC is a free program offered by the North Carolina Department of Insurance (NC DOI) to help consumers resolve disputes with their health insurance companies. Duties for this position includes assisting with denied claims, medical appeals, external reviews, and insurance-rel…
Job description
- Description of Work
- Smart NC is a free program offered by the North Carolina Department of Insurance (NC DOI) to help consumers resolve disputes with their health insurance companies.
- Duties for this position includes assisting with denied claims, medical appeals, external reviews, and insurance-related complaints.
- This position provides direct consumer assistance, addressing questions and concerns related to health insurance denials and coverage issues.
Responsibilities
- Assisting with denied claims, medical appeals, external reviews, and insurance-related complaints.
- Providing direct consumer assistance, addressing questions and concerns related to health insurance denials and coverage issues.
Requirements
- Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
- Bachelor’s degree from an appropriately accredited institution and three (3) years of program experience related to the area of assignment, including one year of supervisory program experience; or an equivalent combination of training and experience.
- Prior experience in call center operations, customer assistance, or related support roles.
- Experience working with insurance plans, claims processes, or health coverage inquiries is also strongly preferred.
About NC Office of State Human Resources
To provide a solid Human Resource management foundation, responsible oversight, and creative solutions through a collaborative approach with all stakeholders to maximize the potential of our greatest asset – OUR EMPLOYEES.