Operations Manager I at ArcBest in Oakland, California, United States

Job description

• The Operations Manager works as a team leader to manage the supervisors, dock, street, and yard employees of a service center efficiently and effectively; maximize profitability and business growth; and provide superior customer service. This position works with Service Center Manager to meet all Service Center operations and sales goals.

Responsibilities

• Work with Service Center Manager to monitor terminal operations, and develop and grow profitable business.
• Make sales calls as operational support of sales team, as necessary.
• Ensure security, maintenance, and upkeep of terminal facility.
• Purchase office and dock supplies for the terminal.
• Hire, schedule, develop/discipline, motivate, counsel, and coach operations supervisors and touch labor staff Maintain relationships with outside vendors.
• Work with Regional Maintenance Superintendent to facilitate equipment maintenance and repairs.
• Communicate with touch labor, supervisory, and sales personnel to address issues and relay feedback, and provide operations information to Service Center Manager.
• Apply contractual labor rules to applicable employees, and maintain labor relations with input and support of Industrial Relations.
• Enforce operations specific company policies and procedures, and continuously apply the quality process.
• Address issues involving customer relations and/or other ABF Service Centers.
• Represent company at grievance, UCI, and WC hearings, as necessary.
• Maintain a positive attitude in a highly intense environment.
• Work in a team setting to accomplish department goals.
• Other duties and projects, as assigned.

Requirements

• 3 years Experience in supervising Inbound, Outbound, and City operations. Must be available to handle terminal issues 24/7.
• Proficient in Microsoft Office Suite.
• Must be available to handle terminal issues 24/7.
• Decision Making and Critical Thinking
• Initiative
• Managing Multiple Priorities
• Mentoring Others
• Process Management
• Service Center Operation and Maintenance
• Transportation Safety

Skills

Required

• Proficient in Microsoft Office Suite
• Decision Making and Critical Thinking
• Initiative
• Managing Multiple Priorities
• Mentoring Others
• Process Management
• Service Center Operation and Maintenance
• Transportation Safety

Benefits

• In accordance with the California Equal Pay for Equal Work Act, the starting pay for this position $98,000.00 to $123,000.00 per year based on experience.