Operations Specialist-Cannabis Retail at Shangri-La Dispensaries in Cincinnati, OH, USA
- Company: Shangri-La Dispensaries
- Location: Cincinnati, OH, USA
- Posted: Sep 24, 2026
- Type: Full-time
- Experience: 4+ years
Overview
Department: Retail Operations Reports To: Retail Operations Leadership Classification: Exempt Travel: Frequent travel to assigned store locations The Operations Specialist drives operational excellence, efficiency, standardization, and consistent execution across assigned retail locations.
Job description
- Department: Retail Operations
- Reports To: Retail Operations Leadership
- Classification: Exempt
- Travel: Frequent travel to assigned store locations
- The Operations Specialist drives operational excellence, efficiency, standardization, and consistent execution across assigned retail locations.
- This is a hands-on role responsible for identifying operational gaps, improving processes, conducting operational audits, supporting implementation of new initiatives, developing and updating operational SOPs, and providing targeted support to stores.
- The Operations Specialist supplements regional and store leadership by providing focused operational expertise. The position does not function as a second Regional Manager and does not replace General Manager accountability for store performance.
Responsibilities
- •Conduct regular operational audits of continuous-upkeep items, recurring operational forms, processes, and store standards.
- •Complete White Glove Audits for assigned stores and identify actionable opportunities for improvement.
- •Analyze operational gaps, determine root causes, and implement practical process improvements.
- •Develop, update, and maintain state-specific operational SOPs with an emphasis on efficiency, consistency, and standardization.
- •Lead hands-on implementation of new operational initiatives, processes, and procedures.
- •Provide in-person operational training associated with new processes, systems, or identified store challenges.
- •Support General Managers with training resources and follow-up when an operational training gap remains after initial manager documentation, coaching, or corrective action.
- •Support systems and process rollouts and drive consistent adoption across locations.
- •Partner with Accounting and Marketing during new-vendor launches to ensure required operational information and training materials reach store teams.
- •Serve as a point person for regional Inventory Leads.
- •Facilitate biweekly inventory calls and lead inventory-process improvement initiatives.
- •Analyze inventory workflows and implement improvements designed to strengthen accuracy, consistency, and efficiency.
- •Lead and support drive-thru efficiency initiatives, including workflow, wait times, layout, menus, and process optimization.
- •Support operational readiness and preparation for new store openings.
- •Provide targeted support to Regional Managers during defined operational needs, including store deployment, issue resolution, special projects, and temporary coverage.
- •Drive cross-store consistency and adoption of operational best practices.
- •Complete defined projects assigned by regional or retail leadership and report measurable outcomes.
- •Monitor adoption following implementation and identify areas requiring additional follow-up.
Requirements
- •Demonstrated experience in retail operations, multi-unit operations, process improvement, or a related field.
- •Strong understanding of store-level workflows and operational execution.
- •Ability to analyze processes, identify inefficiencies, and implement practical solutions.
- •Strong project-management and organizational skills.
- •Experience developing or implementing SOPs and operational procedures.
- •Ability to coach employees and managers on operational processes without assuming direct managerial accountability.
- •Strong analytical, written, and verbal communication skills.
- •Ability to work independently and manage multiple projects simultaneously.
- •Experience in a highly regulated retail environment preferred.
- •Ability to travel frequently and work on-site at store locations as operational needs require.