Operations Manager at Field in US-CA-Norwalk

Job description

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Responsibilities

• MV Transportation is seeking an Operations Manager for proposed business to provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business plans. He/she will supervise the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible for, but not limited to:
• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train, and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Contribute to maintaining the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly, and monthly review of key operational metrics.
• Implement, promote, and adhere to company policies and procedures.
• Participate in location labor and employee relations activities.

Requirements

• Must have three (3) years of management experience in a similar sized paratransit or microtransit environment.
• The ideal candidate would have experience in scheduling and personnel management and training.
• Must be able to work independently and have strong written and verbal skills.
• Knowledge of the contractual obligations is a must to perform this job correctly.
• Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers’ activity.
• Advanced scheduling and reservation software platform experience preferred.
• Experience managing fast paced environment.

Skills

Required

• Ability to work independently
• Strong written and verbal skills
• Knowledge of contractual obligations
• Knowledge of company policy

Benefits

• Starting salary range: $73,000 - $86,500