Pre-Arrival Marketing Representative at Vacatia in Kissimmee, FL

Job description

• Join Vacatia and Help Shape the Future of Marketing!
• Location: Kissimmee, FL (Hybrid)
• $15/hr. + Commission
• At Vacatia, we’re reshaping vacation ownership—and how rentals drive growth within it. As a leader in hospitality and resort management, we combine data, technology, and personalized guest service to create exceptional vacation experiences.
• We are seeking a Pre-Arrival Marketing Representative, you will be the first point of contact for our owners, setting the tone for an unforgettable stay while delivering personalized concierge-style service, sharing resort highlights, and building excitement. This is an over the phone service-driven role where your communication skills, enthusiasm, and attention to detail will directly impact owner satisfaction and loyalty.

Responsibilities

• Proactively contact owners ahead of their stay to confirm reservation details and provide essential stay information.
• Deliver concierge-level recommendations for resort amenities, dining, activities, and local attractions.
• Address special requests and anticipate needs to ensure a seamless arrival experience.
• Over the phone schedule owners and guests to attend a sales presentation highlighting the resort offerings and available opportunities.
• Communicate the benefits and value of attending the presentation with professionalism and enthusiasm.
• Consistently meet or exceed company standards for invitation conversions.
• Create a welcoming and valued first impression for owners, building rapport and setting expectations for an exceptional stay.
• Collaborate with the reservations and concierge teams to ensure owner requests are fulfilled prior to arrival.
• Prepare personalized welcome packages and gift bags for arriving owners.
• Ensure all materials are correctly labeled, thoughtfully assembled, and ready for seamless distribution.
• Keep owners informed of the latest resort offerings, upgrades, events, and local happenings.
• Communicate any updates or changes clearly to ensure owners are fully prepared for their visit.
• Work closely with sales, marketing, and guest services to deliver a cohesive and outstanding owner experience.

Requirements

• Minimum of 1 year in customer service, sales, concierge or field marketing, preferably in hospitality, vacation ownership, or resorts.
• Phone-based customer interaction, sales, and closing experience strongly preferred.
• Flexible schedule to include weekends and holidays.
• Exceptional communication skills (both verbal and written).
• Strong organizational skills and a high attention to detail.
• Proven ability to multitask effectively in a fast-paced environment.
• Confident sales acumen with a focus on consultative service.
• Quick learner with strong knowledge (or ability to quickly acquire knowledge) of resort amenities and local attractions.
• Outgoing, personable, and committed to delivering exceptional service. Positive, proactive problem-solver.
• Able to remain composed and professional when addressing challenges.
• Team-oriented, collaborative, and adaptable.
• Maintain a proactive, professional, and service-driven attitude at all times.

Skills

Required

• Positive, proactive problem-solver