Customer Service Representative at HDH Flooring Services in Cookeville, TN, United States

Job description

• JOB DESCRIPTION

Responsibilities

• Weighing and Ticketing: Weigh inbound and outbound vehicles on industrial scales to calculate gross, tare, and net weights, and print accurate scale tickets or bills of lading.
• Customer and Driver Interaction: Greet drivers and customers enthusiastically, verify load contents and material grades, and direct vehicles to appropriate loading or unloading zones.
• Administrative and Data Entry: Log shipment data into computer systems, maintain daily shipping and receiving logs, and reconcile paperwork at the end of each shift.
• Communication and Coordination: Answer multi-line phones, relay messages, and maintain radio or CB contact with yard supervisors and dispatchers regarding traffic or safety alerts.
• Safety and Compliance: Ensure all visitors and drivers follow facility safety rules, wear required personal protective equipment (PPE), and adhere to site protocols.
• Cash Handling (if applicable): Process public scale fees, manage basic cash transactions, and complete daily cash reconciliations.
• Process tare, gross, and net weights accurately.
• Weekends and night work is a possibility.

Requirements

• High school diploma or equivalent preferred.
• Previous customer service, cashier, office, dispatch, scale-house, or quarry experience preferred.
• Basic computer skills and ability to learn company-specific software.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Ability to work effectively with customers, truck drivers, and quarry personnel.
• Ability to multitask and remain organized in a busy environment.
• Ability to work independently with minimal supervision.
• Ability to perform basic mathematical calculations involving weights, quantities, and prices.
• Must be dependable and maintain regular attendance.
• Preferred previous experience working at a rock quarry, aggregate facility, ready-mix operation, asphalt plant, or construction-related business.
• Preferred experience operating a truck scale or scale-house software.
• Preferred experience with customer orders, dispatching, invoicing, or sales transactions.
• Preferred familiarity with aggregate products and construction materials.
• Preferred experience working with commercial truck drivers and trucking companies.

Skills

Required

• Strong attention to detail and accuracy.

Benefits

• Rogers Group provides extensive benefits, strong compensation, and a safe, drug-free working environment.
• As a Rogers Group employee, you will have access to our competitive company perks, including:
• Medical, Dental, Vision Insurance plus Health Savings Account with annual company contribution.
• Company provided Group Life and Accidental Death & Dismemberment insurance.
• Retirement 401(k) with company contribution and match at one year of service.
• Company provided Short- and Long-Term Disability.
• Paid Holiday’s including Christmas shutdown between Christmas and New Years Day.
• Paid vacation available after 180-day probationary period and accrued based on years of service.
• Annual performance-based merit increases.
• Career growth/advancement opportunities.