Aftermarket Sales Engineer - America at CIRCOR International, Inc. in Texas

Job description

• Description

Responsibilities

• Develop a deep understanding of end customers throughout North America (NA) and identify opportunities to expand aftermarket businesses.
• Analyze the installed base of RTK and Schroedahl products across the region and determine aftermarket revenue entitlement based on actual field installations.
• Conduct site visits, plant walk-downs to key end users to assess valve operating conditions, evaluate equipment health, and provide maintenance recommendations to improve reliability and performance.
• Deliver technical training, product education, and application support to channel partners, customers, and end users.
• Prepare and maintain spare parts recommendations, valve operation manuals, maintenance procedures, and service documentation to support customer needs.
• Document and maintain detailed records of customer visits, including operational findings, installed base data, service opportunities, and technical reports.
• Manage and follow up on all aftermarket opportunities within NA for both RTK and Schroedahl product lines, including open quotations and project activity.
• Perform win/loss analysis on aftermarket opportunities and develop strategies to improve quotation conversion rates and overall aftermarket performance.
• Provide accurate weekly and monthly aftermarket sales forecasts for the NA region.
• Monitor accounts receivable (AR) performance, support collection activities, and assist in reducing overdue balances.
• Ensure all channel partner activities comply with CIRCOR trade compliance policies and applicable regulatory requirements.
• Perform additional duties and special projects as assigned by management.
• Increase aftermarket revenue growth and win rates.
• Improve installed base visibility and entitlement capture.
• Strengthening customer relationships through proactive field engagement and technical support.
• Enhance channel partner capabilities through training and compliance management.
• Drive operational excellence through accurate forecasting, reporting, and documentation.

Requirements

• Minimum of 5 years of hands-on experience in aftermarket sales within industrial equipment, valve, or process control industries.
• Strong knowledge of control valves, automatic recirculation valves (ARVs), or similar industrial equipment.
• Experience working with equipment spare parts, product configurations, and Bill of Materials (BOM) structures.
• Familiarity with value-selling methodologies and customer-focused sales processes.
• Proficiency in business and service management tools, including CRM, ERP, service portals, and related software applications.
• Strong communication and presentation skills with the ability to effectively engage external customers and channel partners.
• Willingness and ability to travel extensively and perform effectively in a fast-paced, results-oriented environment.
• Experience working directly with end users, engineering teams, maintenance personnel, and channel partners
• Technical education is required, preferably with a focus in Mechanical Engineering, Industrial Technology, or a related technical discipline.
• Customer-focused mindset with the ability to manage challenging customer situations professionally and effectively.
• Strong teamwork and collaboration skills with a high level of accountability and ownership.
• Passionate, responsive, and results-driven approach to work.
• Open-minded, adaptable, and committed to continuous learning and professional development.
• Self-motivated with excellent organizational and problem-solving skills.
• Knowledge of installed-base management, equipment lifecycle support, and aftermarket service strategies.
• Ability to provide technical guidance, maintenance recommendations, and training to customers and business partners.

Skills

Required

• Customer-focused mindset
• Teamwork and collaboration
• Accountability and ownership
• Control valves
• Automatic recirculation valves (ARVs)
• Industrial equipment
• Spare parts
• Product configurations
• Bill of Materials (BOM) structures
• CRM
• ERP
• Service portals