Senior UX Researcher, Commerce at Oura in Remote - San Francisco, California

Job description

• Oura is looking for a senior-level UX Researcher to help improve the experience of discovering, evaluating, purchasing, and managing Oura products and Membership online. This role will initially focus on the global DTC eCommerce experience, with opportunities to support Membership and Commercial/B2B experiences as the work expands.

Responsibilities

• Spearhead holistic user research initiatives spanning digital commerce and enterprise portals, directing efforts from initial scope formulation to strategic actionable guidance.
• Design and execute user interviews, usability evaluations, concept testing, card sorting, alongside diverse qualitative evaluation techniques.
• Collaborate closely with Design, Product Management, Engineering, Insights, Marketing, and Commercial partners to surface critical research priorities.
• Synthesize investigative work into impactful deliverables, such as journey maps, entry point analysis, Jobs to Be Done, page-level goals, and friction mapping.
• Assess user experiences by integrating qualitative findings with analytics metrics, experimentation outcomes, and heuristic standards.
• Articulate themes effectively to leadership, tying customer motivations directly to overarching business and product metrics.
• Elevate internal research operations through scalable frameworks, standardized templates, and lightweight workflows that streamline design validation choices.
• This is a remote US role with a slight preference for candidates based in San Francisco, San Diego, or Boston.

Requirements

• 5+ years of dedicated user research practice, showcasing a proven history of guiding end-to-end studies that directly shape product strategy.
• Proven background evaluating digital commerce platforms alongside B2B, enterprise, SaaS, or complex web applications.
• Exceptional qualitative research mastery—specifically in-depth interviews, usability studies, core synthesis, and distilling key insights responsibly from small user cohorts.
• Modern AI-driven methodology: Skillfully leverages cutting-edge AI tools to streamline participant recruitment, session moderation, transcript analysis, research repositories, and knowledge sharing—while maintaining rigorous standards around data privacy, ethics, and study integrity.
• Deep expertise deploying customer journey mapping, Jobs to Be Done, page-level objective definitions, heuristic reviews, and comprehensive experience audits.
• Adept at unifying qualitative insights with quantitative metrics, telemetry, and experiment results to form cohesive narratives.
• Outstanding workshop facilitation and communication abilities that build consensus across executive leadership and cross-functional teams.
• Practical exposure to centralized research repositories, behavioral analytics suites, experimentation tools, and scalable research operations.
• Track record of establishing or scaling a high-impact research function within rapidly expanding organizations or agile startup environments.
• Co-authored with Glean
• Experience researching health, wellness, digital health, healthcare, or wearable technology products.
• Experience working across international markets and diverse user groups.

Skills

Required

• User research
• Qualitative research
• In-depth interviews
• Usability studies
• Concept testing
• Card sorting
• Synthesis
• AI-driven research tools
• Customer journey mapping
• Jobs to Be Done
• Heuristic reviews
• Experience audits

Preferred

• Health/wellness research
• Wearable technology
• International market research

Benefits

• At Ōura, we care about you and your well-being. Everyone here at Ōura has a ring of their own and we are continually looking to improve employee health.
• Competitive salary
• Health, dental, vision insurance, and mental health resources
• An Ōura Ring of your own during your tenure
• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off *prorated
• Paid sick leave
• Ōura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.
• Region 1: $172,550 - $203,000
• Region 2: $158,950 - $187,000
• Region 3: $147,900 - $174,000
• A recruiter can determine your Region based on your US location.