Sales Associate - Optical Specialist - Part Time at National Vision Inc. in Whitestown, IN, United States

Job description

• The Optical Specialist is customer-facing role at the heart of the Eyeglass World in-store experience. This position brings the brand to life through confident service, attention to detail, and ownership of the final moments that matter most, from pre-exam support to eyewear readiness, fitting, and pickup. As a key member of the team, this role ensures every customer interaction feels seamless, elevated, and on-brand. This role blends customer connection, optical support, and finishing excellence to deliver consistent, high-quality experiences.

Responsibilities

• Create an Exceptional Customer Experience
• Deliver warm, confident, and personalized service at every stage of the visit
• Guide customers through eyewear selection, final fitting, and product education
• Ensure customers leave feeling confident in both their eyewear and their experience
• Support Clinical & In Store Flow
• Assist with patient flow and pre exam screenings to support Optometrists
• Help ensure smooth transitions between exam, finish, and pickup moments
• Serve as a calm, knowledgeable presence throughout the customer journey
• Own Finish & Quality Excellence
• Perform finishing work including final adjustments, inspections and quality checks
• Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation
• Prepare orders for pickup and deliver polished, brand aligned handoff
• Operate with Precision & Care
• Support order entry, tracking, and timely completion
• Maintain organized, clean, and efficient finish and retail areas
• Identify and resolve quality or service issues proactively
• Bring the Brand to Life
• Model Eyeglass World service standards, tone, and behaviors in every interaction
• Uphold visual, experiential, and operational brand standards in the store
• Partner with the store team to deliver a consistent and elevated experience
• In some locations, state laws require certain responsibilities to be performed by individuals with specific licenses or credentials. Job duties and work practices may vary to meet these requirements.

Requirements

• Education
• High School Diploma or equivalent (Required)
• Work Experience
• 1+ year experience in optical, retail, sales, or customer service (Required)
• Additional Skills
• Strong multitasking, time management and organizational skills (Required)
• Clear communication and the ability to educate customers effectively (Required)
• Ability to prioritize customer satisfaction at every interaction (Required0
• Support store team in shared goals (Required)
• Bilingual abilities (Preferred)

Skills

Preferred

• Bilingual abilities (Preferred)

Benefits

• At National Vision, we reward hard work with competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future.
• * 401k retirement savings with company match and stock purchase plan
• * Paid sick time
• * Parental leave
• * Employee eyewear discount
• * College scholarship program
• * Training programs available
• * Access to educational courses
• * Emphasis on internal promotions and career advancement.
• At National Vision, you’ll enjoy more than just a job – you’ll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly!