Operations Coordinator at Home Care Association of America in Las Vegas-NV

Job description

• We are a veteran-owned, non-medical home care agency committed to being the most dependable and compliant provider in the Las Vegas Valley. We operate fully above-board with 100% compliant caregivers and are known for our reliability — when we say our caregivers will be there, they show up. Our mission is to deliver quality care to veterans and seniors while growing the number of veterans and private-pay/Long Term Care Insurance clients we serve.
• We’re seeking an experienced Operations Coordinator who can hit the ground running on Day 1 and make an immediate impact. We need a proactive self-starter with real home care office experience in onboarding, recruiting support, compliance, scheduling, caregiver management, and client satisfaction. No hand-holding — if you’re dependable, highly organized, and ready to own operations, this is your opportunity to grow with a mission-driven agency.

Responsibilities

• Own caregiver scheduling to ensure full coverage with zero gaps.
• Lead onboarding and compliance processes (fingerprints, physicals, TB tests, CPR, etc.) to keep us audit-proof.
• Support recruiting: screen candidates, schedule interviews, and build a strong caregiver pipeline.
• Manage caregiver performance, communication, and retention proactively.
• Drive client satisfaction through excellent communication with clients, families, and referral sources.
• Use Google Workspace (Sheets, Docs, Calendar) to maintain organized, efficient operations.
• Contribute to our growth goals — especially expanding veteran services in Las Vegas.

Requirements

• Proven experience in a home care or senior care office setting (required).
• Strong track record as a self-starter who is proactive rather than reactive.
• Excellent organizational, communication, and problem-solving skills.
• High integrity and attention to detail.
• Proficiency with Google Workspace.
• Passion for serving veterans and seniors.
• Reliable transportation and valid driver’s license.
• Must pass background check and drug screening.
• We are tired of hiring people who don’t want to work. If you’re a dependable professional who takes initiative and wants to make a real difference, we want to hear from you.

Skills

Required

• Self-starter with proactive approach
• Organizational skills
• Communication skills
• Problem-solving skills
• High integrity and attention to detail
• Proficiency with Google Workspace
• Passion for serving veterans and seniors

Benefits

• 401(k) matching
• Company parties
• Training & development
• Competitive pay with performance-based raises.
• Health, dental, and vision benefits.
• Paid training and professional development.
• 15% tuition discount through Southern New Hampshire University.
• Direct deposit, overtime, and holiday pay.
• A supportive, results-oriented environment where your work directly helps veterans and families.
• Compensation: $23.00 - $28.00 per hour