Technical Support Analyst 3/IT Hardware Asset Analyst at Integrated Resources, Inc ( IRI ) in Hayden Drive, VA
- Company: Integrated Resources, Inc ( IRI )
- Location: Hayden Drive, VA
- Posted: Sep 24, 2026
- Type: Full-time
- Experience: 2+ years
Overview
Job Title: Technical Support Analyst 3/IT Hardware Asset Analyst Location: 1 Hayden Drive, VA Duration: 9+ Months Interview: In-Person Manages client’s hardware and software assets from acquisition through retirement, maintaining inventory, transfers, audits, tickets, warranties, contracts, licenses…
Job description
- Job Title: Technical Support Analyst 3/IT Hardware Asset Analyst
- Location: 1 Hayden Drive, VA
- Duration: 9+ Months
- Interview: In-Person
Responsibilities
- Manages client’s hardware and software assets from acquisition through retirement, maintaining inventory, transfers, audits, tickets, warranties, contracts, licenses, PC refreshes, and compliance reports.
- Coordinate the transfer of IT assets between business units with 5 to 7 business days.
- Generate, distribute, & review weekly IT asset management reports.
- Complete ITSM tickets within 7 - 10 business days.
- Monitor the ITSM IT Asset Management queue daily.
- Updating notes with clear and accurate information to ensure that the life cycle of the ticket is accurately captured.
- Correctly Managing ITAM Queue
- Assist With Asset IMAC and PC Refresh process
- Perform periodic inventory and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support for the Technology Services department
- Track and maintain copies, Hardware warranties, maintenance agreements, and lease and vendor contracts to include contract expirations.
- Assist in tracking and maintain software licenses Perform periodic software audit of installs on desktops, servers, network equipment.
- Assist in the Reconcile process of Software repository with ISO Approval list on a semiannual basis.
Requirements
- Skill Required / Desired Amount of Experience
- IT Asset Management Required 2 Years
- Hardware Inventory Management Required 2 Years
- ITSM/Ticketing System Required 2 Years
- Microsoft Excel Required 2 Years
- Asset Lifecycle Management Required 2 Years
- Software License Management Required 1 Years
- Inventory Auditing Required 1 Years
Skills
Required
- IT Asset Management
- Hardware Inventory Management
- ITSM/Ticketing System
- Microsoft Excel
- Asset Lifecycle Management
- Software License Management
- Inventory Auditing