CSC Customer Service Specialist 1 at Integrated Resources, Inc ( IRI ) in Temple, TX

Job description

• Job Title: CSC Customer Service Specialist
• Location: Temple TX 76508
• Duration: Minimum 6 months contract
• Shift: 2 PM - 10:30 PM
• Work Week: Friday - Tuesday (Off Wed - Thurs)

Responsibilities

• Handle a high volume of inbound calls from patients, employees, visitors, and healthcare staff, providing professional and courteous assistance.
• Assists with the workflow and assignments for patient transporters.
• Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department.
• Expectations listed are intended to describe essential functions only and management retains the right to reassign duties & responsibilities to this position at any time.
• Performs all position appropriate duties as required in a competent, professional and courteous manner.

Requirements

• Ability to handle difficult situations; providing conflict resolution if necessary. Excellent customer service skills.
• Proficiency with the Microsoft Office Suite of software.
• Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.
• Ability to be successful in a stressful, fast-paced environment.
• Medical or healthcare-related experience
• Hospital scheduling experience
• Medical call center experience
• Candidates with a strong customer service background in a healthcare setting are preferred, as these roles require familiarity with patient interactions, scheduling workflows, and healthcare operations.
• Education : H.S. Diploma/GED Equivalent

Skills

Required

• Excellent customer service skills

Preferred

• Medical or healthcare-related experience
• Hospital scheduling experience
• Medical call center experience