Luxury Automotive Service Advisor at Berglund Luxury Roanoke in Roanoke, VA

Job description

• Join Berglund Luxury Roanoke as a Luxury Automotive Service Advisor, supporting clients across our Mercedes-Benz, Volvo, Land Rover, and INFINITI brands. You will serve as the trusted liaison between clients and our expert service team, coordinating vehicle maintenance and repairs while delivering a personalized, seamless experience with precision, clear communication, and professionalism.
• We are seeking a confident, highly organized professional who enjoys building client relationships. The ideal candidate has a strong understanding of how vehicles operate and can translate technical information into clear, helpful guidance for clients. They remain composed in a fast-paced environment and take pride in providing the attentive, elevated service luxury clients expect.

Responsibilities

• Greet and consult with customers regarding their luxury vehicles' service needs.
• Provide accurate estimates of service costs and timelines.
• Coordinate with technicians to schedule and expedite repairs or maintenance.
• Keep customers informed throughout the service process, addressing any questions or concerns.
• Maintain detailed service records and ensure proper documentation.
• Up sell recommended services and products to enhance vehicle performance and customer satisfaction.
• Collaborate with parts and service departments to ensure availability and timely delivery of services.
• Ensure compliance with company policies, safety guidelines, and manufacturer standards.

Requirements

• Previous experience as a Service Advisor, preferably in a luxury automotive environment.
• Strong communication and interpersonal skills with the ability to build trusted client relationships.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Working knowledge of automotive systems and repair processes.
• Proficiency with service scheduling and customer management software.
• Valid driver’s license and a clean driving record.

Skills

Required

• Confident
• Highly organized
• Composed in a fast-paced environment
• Professionalism
• Clear communication
• Service scheduling software
• Customer management software

Benefits

• Compensation ranging from $80,000 to $120,000 per year (base pay + commission).
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan.
• Paid time off and holiday benefits.
• Ongoing training and career development opportunities.
• Employee discounts on vehicles, service, and parts at all Berglund Automotive locations.