Bilingual Retail Sales and Customer Service Associate in Plano, TX at Western Union in USA TX - Plano 1110 E Parker Rd - Retail Branch Location
- Company: Western Union
- Location: USA TX - Plano 1110 E Parker Rd - Retail Branch Location
- Posted: Sep 24, 2026
- Type: Full-time
- Salary: $16.50 per hour
- Visa sponsorship available
Overview
Bilingual English/Spanish, Full-Time Retail Sales and Customer Service Associate in Plano, TX (Weekend Hours Required) As a Front Line Associate (FLA), you will be responsible for maintaining guest services and providing valuable customer service. Schedules may include weekends and holidays.
Job description
- Bilingual English/Spanish, Full-Time Retail Sales and Customer Service Associate in Plano, TX (Weekend Hours Required)
Responsibilities
- As a Front Line Associate (FLA), you will be responsible for maintaining guest services and providing valuable customer service. Schedules may include weekends and holidays.
- Deliver exceptional guest service, ensuring a positive customer experience in line with company standards.
- Process money transfer transactions and efficiently manage cash register operations.
- Uphold loss prevention protocols, strictly adhering to company policies and store standards.
- Handle money transfer procedures and related services, ensuring accuracy and compliance.
- Manage company funds, ensuring precise reconciliation with daily receipts and records.
- Implement strong security measures to safeguard company funds and maintain financial integrity.
- Perform daily reconciliation of money transfers to ensure accuracy and transparency.
- Provide timely and accurate updates to customers regarding the status of their orders.
- Conduct outside marketing and community outreach activities to engage customers, generating new business growth opportunities and increasing brand awareness.
Requirements
- Prior experience in customer service.
- Prior experience handling financial transactions.
- Fluency in both English and Spanish, with strong communication skills in both languages required.
- Experience working with Microsoft Office Suite and general computer literacy.
- Self-motivated with the ability to balance transactional responsibilities while supporting business development and marketing efforts during slower business periods.
Skills
Required
- Customer service
- Financial transaction handling
- Bilingual English/Spanish
- Microsoft Office Suite
- Computer literacy
Benefits
- Benefits
- You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
- Medical, Dental, Vision, and Life Insurance
- Tuition Assistance Program
- Student Loan Paydown Program
- Employee Discount Program
- 401K Plan
- The hourly rate is $16.50 per hour.
About Western Union
At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that’s redefining what’s possible.