Customer Service Rep (Part-Time) at PGW Auto Glass in Baton Rouge, LA

Job description

• Job Summary: This role involves handling inbound and outbound customer interactions to ensure accurate scheduling, billing, and service resolution. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to delivering excellent customer service.
• In this role, you will manage customer inquiries, orders, complaints, troubleshooting, and returns while working closely with distribution centers, third-party carriers, and suppliers to resolve issues efficiently in a fast paced, team-oriented environment.

Responsibilities

• This position is part-time.
• Respond to inbound customer calls and emails regarding price quotes, orders, scheduling, billing, and service inquiries.
• Provide professional and efficient customer service while maintaining a high level of courtesy and accuracy.
• Troubleshoot and resolve customer complaints, including shipping issues, product concerns, and service discrepancies.
• Facilitate returns and coordinate with distribution centers and suppliers to ensure accurate processing.
• Maintain accurate documentation of customer interactions, issues, and resolutions using CRM software.
• Follow up with customers throughout the resolution process to ensure satisfaction.
• Route calls to the appropriate department when necessary, ensuring a seamless customer experience.
• Assist in generating sales and upselling opportunities based on inbound customer inquiries.
• Stay knowledgeable about product inventory, ADAS systems, and calibration processes to provide accurate information to customers.
• Ensure consistent communication between the company and customers to foster strong relationships.
• Perform data entry, process cancellations, credits, and invoicing as needed.
• Support additional call center functions and assume other duties as assigned.

Requirements

• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Previous customer service experience in a call center environment.
• Bilingual in English & Spanish is a plus.
• Ability to multi-task in a fast-paced, high-volume environment.
• Strong problem-solving and conflict resolution skills.
• Attention to detail and ability to work under frequent interruptions.
• Experience using CRM systems and data entry tools.
• Sound knowledge of customer service principles and best practices.
• Ability to work independently and as part of a team.
• High School diploma or equivalent required.

Skills

Preferred

• Bilingual in English & Spanish

Benefits

• 401(k) with company match
• Compensation: $19.00/hr.
• Hours: 8:00 a.m. to 1:30 p.m.