Customer Service Representative at Salem Regional Medical Center in Salem, Ohio

Job description

• Title: Customer Service Representative
• Location: Salem, Ohio
• Department: Patient Accounting
• Job Type: SRMC
• SRMC Has an Exciting Opportunity for Qualified Candidates!
• Position: Full Time Customer Service Representative
• Department: Patient Accounting
• Shift: Days/Varied
• The primary purpose of your position as Customer Service Advocate is to perform assigned duties in an efficient manner, in accordance with established procedures, and as directed by your supervisor to assure that a successful, viable department is maintained at all times. The primary duties of the Customer Service Advocate is to obtain payments on accounts owed for the services rendered, and to assist patients with questions or concerns with their patient accounts.

Responsibilities

• Perform assigned duties in an efficient manner, in accordance with established procedures, and as directed by your supervisor
• Obtain payments on accounts owed for the services rendered
• Assist patients with questions or concerns with their patient accounts

Requirements

• · High school graduate with emphasis on clerical studies
• Some exposure to clerical responsibilities. Strong interpersonal skills with the ability to handle large variety of circumstances and conditions.
• Ability to work well with co-workers.
• Computer skills.
• Customer Service and phone experience a plus.
• Knowledge of insurance terminology helpful.

Skills

Required

• Strong interpersonal skills
• Ability to work well with co-workers
• Computer skills

Preferred

• Customer Service and phone experience
• Knowledge of insurance terminology

Benefits

• · Competitive wages
• · Medical/prescription insurance
• · Dental insurance
• · Vision insurance
• · Accident and critical insurance
• · Employer paid life insurance
• · 403 (b) retirement with employer matching
• · Tuition reimbursement
• · Continuing education reimbursement
• · Cafeteria discounts
• · Employee Assistance Program