Systems & Network Engineer at casm-limitlessli in Canton, OH

Job description

• We are seeking an experienced and customer-focused Systems & Network Engineer to help our client base elevate their IT systems and cybersecurity infrastructure. In this role, you will design, implement, and maintain efficient network and system solutions for small to medium-sized businesses.
• The ideal candidate is a self-starter who thrives in a collaborative, team-oriented environment, brings strong Managed Service Provider (MSP) expertise, and excels at building positive relationships with clients.

Responsibilities

• Client Support & Solution Alignment: Interface directly with clients to address IT business needs, collaborating with team members to design solutions aligned with business requirements.
• Microsoft 365 & Cloud Architecture: Architect and implement Microsoft 365 environments, analyze tenant settings, and standardize configurations based on security frameworks.
• Network Design & Security: Design, deploy, and manage network infrastructure—including firewalls, switches, and VPNs—ensuring full compliance with security standards.
• Troubleshooting & Service Management: Swiftly diagnose and resolve connectivity, performance, and security issues to minimize downtime. Accurately log, track, and manage support tickets and time entry.
• Remote Management & Automation: Utilize RMM tools to deploy patches, service packs, and firmware updates. Develop scripts and automation tools to streamline repetitive operational tasks.
• Documentation & Compliance: Maintain comprehensive, accurate documentation of client environments, configurations, network designs, and system changes to support future reference and audits.
• Mentorship: Train and mentor Level 1 and Level 2 technical team members on emerging technologies and internal procedures.

Requirements

• Experience: Minimum 5 years of hands-on experience as a Systems and Network Engineer, preferably within an MSP (Managed Service Provider) or multi-tenant environment.
• Systems Management: Proven track record managing multiple Windows Servers across corporate or multi-client environments.
• Cloud Solutions: Demonstrated expertise in Microsoft 365 cloud environments, including setting up cloud-native configurations using Entra and Intune.
• Networking Expertise: Solid understanding of advanced networking principles, firewalls, routing, and switching.
• Soft Skills: Exceptional verbal and written communication skills, results-oriented mindset, and the ability to work independently with minimal oversight.
• Microsoft 365, Entra ID, Azure, and Intune
• Hyper-V and Azure server virtualization
• Windows Server management
• Advanced networking, firewalls, and VPN configurations
• Experience configuring Conditional Access policies across multiple client tenants.
• Experience creating and deploying Intune policies for multiple organizations.
• Relevant Industry Certifications: CompTIA Network+, CompTIA Security+, or Microsoft Technical Certifications.

Skills

Required

• Microsoft 365
• Entra ID
• Azure
• Intune
• Hyper-V
• Windows Server management
• Advanced networking
• Firewalls
• VPN configurations
• RMM tools
• Scripting and automation

Preferred

• Conditional Access policies
• Intune policies
• CompTIA Network+
• CompTIA Security+
• Microsoft Technical Certifications