Senior Account Coordinator/Account Manager at Empire & Co. in NYC - New York, NY 10065

Job description

• Overview
• Empire & Co. is seeking a Senior Account Coordinator/Account Manager to join our growing team and work from our NYC office.
• This role is responsible for providing exceptional customer service, sales support, and project coordination throughout the project lifecycle in a timely and accurate manner. Responsibilities include quote and order management, order status reporting, installation coordination, client communication, and punch list follow-up.
• This position partners closely with sales, vendors, operations, and clients to support projects from initial opportunity through installation and project completion. The ideal candidate is highly organized, detail-oriented, collaborative, and comfortable managing multiple priorities while delivering an exceptional client experience.

Responsibilities

• Sales & Account Management
• Support account managers and sales teams throughout the project lifecycle
• Acquire vendor discounts and verify pricing (CDA)
• Assist with specification review and verification
• Prepare quotes and support conversion from quote to order
• Complete required order header information (sales codes, taxes, ship-to information, carton/uncarton requirements)
• Complete applicable order instructions and supporting documentation
• Color code floor plans and organize counts
• Request Certificates of Insurance (COI)
• Manage and reserve COM and COL requirements
• Manage COD processes and handle auto pricing
• Assist in labor quote requests
• Ensure proper approvals prior to quote conversion
• Request proforma invoices when deposits are required
• Ensure orders are properly released within Hedberg
• Order & Project Coordination
• Confirm receipt of purchase orders with vendors
• Confirm acknowledgements and manage vendor follow-up
• Create and manage vendor requests for deposits
• Lead resolution of acknowledgement discrepancies
• Create and maintain order status reports throughout project execution
• Coordinate with internal and external stakeholders to maintain timelines and deliverables
• Pre-Installation
• Create Operations requests (union/non-union; standard time/overtime)
• Assist in preparing installation packages and supporting project documentation
• Installation & Project Closeout
• Maintain punch list documentation and communicate updates to clients
• Order punch list items and coordinate approvals where applicable
• Create laser and RA tickets when PM support is not involved to support freight claims
• Support successful installation completion and project closeout
• Post Installation
• Coordinate invoicing upon delivery and installation completion
• Process day-two orders and follow-up activities
• Maintain client contact to ensure satisfaction and ongoing relationship management

Requirements

• High School Diploma plus 1–3 years of professional experience required
• Proven organizational and time management skills with strong attention to detail
• Strong critical thinking and problem-solving capabilities
• Bachelor’s degree or equivalent combination of education and experience preferred
• Prior experience in account management, sales coordination, commercial interiors, architectural products, walls, construction, furniture dealership, project coordination, or related industries preferred
• Experience supporting sales teams and managing client relationships throughout the project lifecycle preferred
• Furniture dealership and/or Walls experience is a plus but not required
• Knowledge of commercial construction processes, specifications, order management, and installation coordination preferred
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word); experience with Hedberg or similar ERP/order management systems preferred

Skills

Required

• Highly organized
• Detail-oriented
• Collaborative
• Comfortable managing multiple priorities
• Exceptional client experience delivery

Benefits

• $75,000.00 - $90,000.00 Salary/year
• Salary Range: $75,000 – $90,000 annually