Director, Operations, Popeyes Louisiana Kitchen, Company Operations at Restaurant Brands International in New Orleans, LA

Job description

• Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.
• Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
• RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
• RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
• Job Summary: The Director of Company Operations is responsible for overseeing the performance of District Managers and Restaurant General Managers, driving Guest satisfaction and ensuring operational excellence across multiple brands within Restaurant Brands International (RBI). This role focuses on increasing restaurant sales and profitability through strategic business decisions that encompass operations, people management, financial performance, equipment, guest experience, and facility standards.
• Key responsibilities include employee management, fostering a Guest-centric culture, and engaging directly with stakeholders to test, pilot, and provide feedback on various initiatives. The Director will oversee a Profit & Loss (P&L) of approximately $50 million, achieving target goals through sales growth, operational improvements, and delivery of EBITDA targets while prioritizing Guest and employee satisfaction.
• This position requires strong interpersonal skills to manage, coach, develop, and motivate managers and build a team dedicated to delivering exceptional Guest experiences. The Director will conduct on-site visits, analyze reports, and ensure the assigned area meets financial commitments and Guest satisfaction standards.

Responsibilities

• Ensure quality control in Guest service, facilities, and operations.
• Oversee cash and inventory management for accuracy.
• Review labor costs and oversee restaurant scheduling.
• Onboard new managers, providing training and development plans.
• Set team goals on a weekly, monthly, quarterly, and annual basis for sales, operations, Guest satisfaction, and profitability.
• Make hiring decisions and drive a strong Guest-centered culture.
• Streamline routine processes and follow-ups across the market.
• Report on sales forecasts, profitability, and budget compliance.
• Conduct performance reviews with management teams.
• Develop action plans to address and close gaps in key operational metrics, including speed of Guest service, food quality, friendliness, traffic, and sales.
• Gather, analyze, and interpret data and metrics to evaluate performance.
• Travel within the assigned region (XX Region).
• Recruit and develop high-performing managers to deliver best-in-class Guest experiences.
• Streamline processes to enhance profitability, Guest satisfaction, and restaurant operations.
• Collaborate with Above Restaurant Leaders and Restaurant Managers to optimize sales, respond to customer feedback, and uphold food safety and operational standards.

Requirements

• Bachelor's degree in business or a related field.
• Demonstrated leadership with the ability to drive specific behaviors by example.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Knowledge of P&L management, operations management, Guest-centric culture, and leadership principles.
• Ability to make prompt decisions, manage multiple priorities, and communicate effectively.
• Proven track record in driving sales, enhancing operations, and building a Guest-focused culture while delivering EBITDA targets.

Skills

Required

• Strong interpersonal skills
• Leadership
• Communication
• Decision-making
• Coaching and development

Benefits

• Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.