Software Developer in Test, Intern (Genesys Cloud) at Genesys in Toronto (Flexible)

Job description

• Be the one building AI-powered experiences where they matter most
• At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
• Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
• Internship Details: This internship/co-op opportunity is based in Toronto, Ontario and follows a hybrid work model. Candidates should be able to work from our downtown Toronto office 1–2 days per week, depending on team and business needs.
• We are considering students available for internship/co-op terms ranging from 8 to 16 months beginning in May/June 2027
• As a Software Developer Intern on the Genesys Cloud team, you will embed directly into an agile engineering team delivering high-impact features across our cloud platform. In this role, you will specifically contribute to projects focused on modern reporting and data insights, leveraging cutting-edge AI tools to accelerate development, improve software quality, and enhance engineering workflows.
• You’ll experience a high-energy development environment where quality, automation, and scalability matter—all supported by a collaborative, friendly, and laid-back team culture. Alongside hands-on technical experience, you can expect dedicated mentorship, exposure to leadership across our Cloud business, and flexible work arrangements (in-office, hybrid, or fully virtual depending on location).

Responsibilities

• Build & Deliver: Collaborate with team members to design, develop, and test scalable, reliable features powering our reporting and analytics solutions.
• AI-Augmented Engineering: Actively leverage modern AI coding assistants and development tools to explore, prototype, write, and refactor code, accelerating time-to-market.
• Engineering Quality & Testing: Write and maintain comprehensive unit, integration, and acceptance tests to ensure enterprise-grade stability and performance.
• Collaborative Development: Actively participate in peer code reviews, architectural discussions, and agile team ceremonies.
• Security & Compliance: Understand and uphold Genesys' strict standards for security, data privacy (including HIPAA compliance guidelines), and our Code of Business Conduct and Ethics.
• Have Fun: Bring your enthusiasm, engage with teammates, and enjoy learning and building great software together.

Requirements

• Actively pursuing a Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related technical discipline.
• Familiarity with at least one modern programming language (e.g., Python, TypeScript/JavaScript, or Java).
• Familiarity with Git version control systems (e.g., Bitbucket, GitHub, or GitLab).
• Demonstrated curiosity and eagerness to learn new technologies, cloud architectures, modern data/reporting stacks, and stay on top of the rapid evolution of AI.
• Strong communication, analytical thinking, and problem-solving skills.
• Hands-on experience or active experimentation with modern AI developer tools and agentic coding CLI/assistants (e.g., Claude Code, Kiro, Cursor, Copilot, or similar LLM-driven development tools).
• Exposure to data visualization, reporting pipelines, or API integrations.
• Prior experience or coursework in automated testing frameworks, CI/CD pipelines, or cloud services (e.g., AWS).

Skills

Required

• Strong communication
• Analytical thinking
• Problem-solving
• Curiosity and eagerness to learn
• Enthusiasm
• Collaboration
• Python
• TypeScript/JavaScript
• Java
• Git
• Bitbucket
• GitHub

Benefits

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
• Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
• This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
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