Regulatory Compliance Support at Chickasaw Nation Industries, Inc. in Kansas City, MO

Job description

• The Regulatory Compliance Support provides administrative and regulatory support for the review, processing, and documentation of compliance violations. Reviews a high volume of complaints, identifying potential regulatory issues, preparing initial recommendations for administrative or non-investigative closure. Drafts accurate case processing documentation in accordance with established procedures, templates, and case resolution guidelines.
• Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental – Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays.
• As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.

Responsibilities

• Essential Duties and responsibilities include the following. Other duties may be assigned.
• Reviews a high volume of complaints to identify potential violations of the HIPAA Rules and applicable federal civil rights, conscience, and religious freedom regulations.
• Evaluates complaint information and provides initial recommendations regarding appropriate administrative or non-investigative closure, using prewritten templates and established case resolution guidelines.
• Drafts case processing documentation, correspondence, summaries, and related materials in accordance with applicable regulations, policies, procedures, and quality standards.
• Ensures all written documentation is clear, accurate, complete, grammatically correct, and free of spelling errors.
• Applies established case resolution guidelines and administrative procedures consistently when preparing recommendations and documentation.
• Maintains awareness of applicable regulatory requirements, agency procedures, and case processing standards relevant to complaint review and resolution.
• Supports the organization and tracking of complaint-related documentation to ensure timely processing and proper case file maintenance.
• May conduct training sessions for new staff on complaint review procedures, documentation expectations, templates, and case processing workflows.
• Maintains clear, timely, and professional communication with team members and stakeholders through phone calls, email correspondence, and meeting attendance to support collaboration and efficient complaint processing.
• Protects sensitive information and maintain confidentiality in accordance with privacy, security, and records management requirements.
• Demonstrates sustained productivity and attention to detail while managing competing deadlines and tasks.
• May be required to work on-site per contract identified work location.

Requirements

• Must be able to obtain and maintain the required customer clearance for access to systems, facilities, equipment and property.
• Required to work on-site pursuant to the Presidential Memorandum, Return to In-Person Work (Jan. 20, 2025), and at the work location identified in the contract.
• Proficiency with Microsoft Office applications, especially Word, Excel, Outlook, and SharePoint or similar document management systems.
• Strong writing, proofreading, editing, and organizational skills.
• Bachelor's degree and a minimum of zero to two (0-2) years of relevant experience, or equivalent combination of education/experience.

Skills

Required

• Attention to detail
• Professional communication
• Ability to maintain confidentiality
• Microsoft Office (Word, Excel, Outlook)

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Family Planning/Fertility Assistance
• STD/LTD/Basic Life/AD&D
• Legal-Aid Program
• Employee Assistance Program (EAP)
• Paid Time Off (PTO) – (11) Federal Holidays
• Training and Development Opportunities
• The estimated pay range for this role is $24.50 to $25.50, with the final offer contingent on location, skillset, and experience.