Inside Sales Support Representative at Connection in US-MA-Remote

Job description

• What We Do
• We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.
• Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
• Why You Should Join Us
• You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

• Do you have strong people skills and a knack for providing tailored solutions that fit the needs of the client? If so, the Sales Support Representative at Connection might be your next career move! The Sales Support Representative is assigned to one or more Executive, Senior Executive or Presidential Account Managers to assist in their day-to-day fulfillment of orders and resolving customer issues on assigned accounts, both new and existing. The Sales Support Rep is an integral part of the success of the Account Manager and assists in account retention and growth. Does this sound interesting to you? If so, continue reading!
• A supportive Team invested in your success
• Generous paid vacation, medical, dental and vision benefits
• Monday through Friday work schedule
• Tuition Reimbursement and 401k with matching
• Provide superior customer to the Account Manager and customer during the order fulfillment process and in servicing
• Act as a support resource for day-to-day transactions to allow the Account Manager the time and opportunity to expand their business.
• Minimizes problem order situations by proactively following up on open orders and customer service issues for resolution.
• Handle incoming calls and assist on calls as needed
• Prepare and follow up on orders to ensure accuracy and customer satisfaction

Requirements

• A strong drive to succeed
• Excellent communication skills
• Strong customer service skills
• Ability to multitask
• The desire to help others
• Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person".

Skills

Required

• Strong drive to succeed
• Excellent communication skills
• Strong customer service skills
• Ability to multitask
• Desire to help others

Benefits

• USD $20.43/Hr.
• Max
• USD $25.91/Hr.