Customer Service Rep(04224) - 2807 E. Virginia Beach Blvd. at Dominos in Norfolk, VA, United States

Responsibilities

• Answering phones and assisting carryout customers
• Maintaining a professional appearance
• Following customer service WOW steps
• Counting ingredients on orders
• Following cash handling and safety rules
• Ensuring delivery vehicles are clean
• Completing Safe Delivery CBT
• Repeating orders for accuracy

Requirements

• The following is considered minimum expectations in performance while working for Domino’s Pizza:
• Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
• Being in perfect image according to standard
• Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra
• All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered
• No one is allowed to clear pizzas before it is ready to place in the oven
• Drivers must have $1 in coin change on every delivery
• Drivers must say “Let me get your change” on every order NO EXCEPTION
• No one is allowed to carry more than $20 while on the clock including personal money
• No one is allowed to have a pocket knife or any weapon while working
• Driver vehicles are to be neat and clean and in positive image while working
• Drivers are not to be routed early or checked in early from delivery
• Pizza makers must wash hands prior to making products
• Only proper procedure for products is allowed
• Every driver must have done Safe Delivery CBT
• Every order is to be repeated for accuracy and name and address confirmed

Skills

Required

• Polite and courteous customer service
• Knowledge of menu
• Ability to follow procedures
• Cash handling
• Safe delivery practices