Superior Dispatch Coordinator | PRN | Superior Ambulance at Great River Health in West Burlington, Iowa

Job description

• The Patient Transport Coordinator plays a critical role in facilitating seamless patient transportation in collaboration with hospital staff and external partners. This position is responsible for coordinating interfacility transports and arranging transportation services for discharged patients.
• The Patient Transport Coordinator works closely with GRH transport departments, local EMS providers, and public transportation services to ensure timely and efficient non-emergent and emergent transport solutions.
• Key responsibilities include auditing and reviewing healthcare documentation to ensure compliance with medical standards and billing protocols. This role requires expertise in medical terminology and ambulance billing requirements to validate patient demographic and insurance information.
• The Patient Transport Coordinator ensures adherence to state and federal regulations by verifying the accuracy of CMS ambulance signature forms, Advance Beneficiary Notices (ABNs), and Non-Emergent Ambulance Transportation (NEAT) documentation, supporting both regulatory compliance and accurate billing processes.

Responsibilities

• Collaborates as part of a team in conjunction with hospital staff (such as the Access Center, Emergency Department, Discharge Planners, Social Workers) to coordinating patient transport services for SEIRMC and HCHC.
• Plans and directs transport requests to ensure they are fulfilled in a timely manner.
• Collaborates with referring facility to accommodate, arrange, and schedule patient transfer services.
• Uses knowledge of geography and service area to analyze transport times and calculate arrival times to ensure maximum efficient with available resources.
• Interact professionally while coordinating transfers with other health care professionals.
• Operates computers, software, and multi-line phone system.
• Ensures the provision of optimal transportation services to patients and referring agencies.
• Reviews, analyzes and determines opportunities for documentation improvement.
• Adapts to staff and customers to provide effective communication with physicians, staff, and leaders.
• Timely follow up on all cases.
• Manages and analyzes multiple tasks simultaneously to prioritize transfers.
• Evaluate patient care reports for completion for billing purposes and submit for billing.

Requirements

• H.S. Diploma or General Education Degree (GED) (required)
• 1-3 years Prior experience working in Dispatch, EMS, or in a hospital setting (required)

Skills

Required

• Medical terminology
• Ambulance billing requirements
• Computer and software operation
• Multi-line phone system operation
• Knowledge of geography and service area
• Time management
• Multiprioritization