Customer Service Representative - Patient Registration at R1 RCM in Round Rock, TX

Job description

• R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
• Location: Ascension Seton Williamson, Round Rock, TX
• Shift: Emergency Department. Sunday - Tuesday 10am - 10pm, Wednesday 10am-4pm
• Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups.  At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.
• As a Patient Access Representative, you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care.
• This is more than registration — it’s a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.

Responsibilities

• · Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently
• · Answer phones and gather accurate patient information quickly in a fast-paced environment
• · Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion
• · Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• · Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable
• · Collaborate with nurses, physicians, and care teams to ensure smooth patient flow
• No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

Requirements

• Exceptional customer service experience, communication, and interpersonal skills
• Strong composure and professionalism in a fast-paced environment
• Ability to multitask and prioritize quickly with high attention to detail
• Comfortable with shifting priorities based on patient needs
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)
• High School Diploma or GED
• Ability to pass a background check, drug test, and meet vaccination requirements

Skills

Required

• Exceptional customer service
• Communication
• Interpersonal skills
• Composure
• Professionalism
• Multitasking
• Prioritization
• Attention to detail
• Adaptability

Preferred

• Patient access
• Medical registration
• Insurance verification
• Front desk experience

Benefits

• · Experience in healthcare administration & patient access
• · Exposure to revenue cycle, insurance processes, and hospital operations
• · Opportunity for growth within R1
• · A team environment focused on innovation, collaboration, and patient experience
• · Meaningful work supporting patients during urgent and emotional moments
• Make a Real Difference: Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times.
• Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long-term career growth.
• Fast-Paced, Never Boring: You’ll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.
• Supportive Team Environment: We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed.
• For this US-based position, the base pay range is $16.12 - $23.21 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.