Customer Service Representative - Patient Registration II at R1 RCM in Baltimore, MD

Job description

• As our Customer Service Representative, you’ll work to help our patients check into the hospital. It’s fast-paced on occasion and you’ll be the person they rely on to answer questions during registration. You’ll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.
• To thrive in this job, you’ll need to be a confident multi-tasker who is a quick study with technology and can touch type, maintain eye contact and answer questions. You don’t need to have any previous experience or knowledge in healthcare. Since this is a hospital environment, you will need to be prepared to see illness and injuries. We’ll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.

Responsibilities

• · Working on computers and answering phones to intake information in a busy environment. You’ll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
• · Helping people who may be very ill or worried. We’re not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You’ll ask follow-up questions and build rapport in real time.
• · Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will
• require knowledge through training. While the data you collect may be predictable, the people you’ll get it from aren’t. You must work quickly and expect the unexpected. This is not a casual desk job.
• · A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.

Requirements

• · High School Diploma or GED
• · Excellent customer service experience

Skills

Required

• Excellent customer service experience
• Confident multi-tasker
• Quick study with technology
• Touch typing
• Maintain eye contact
• Answer questions
• Typing quickly
• Listen carefully
• Build rapport in real time
• Work quickly
• Expect the unexpected

Benefits

• For this US-based position, the base pay range is $16.12 - $23.21 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.