Customer Service Representative - Purina Animal Nutrition at Land O'Lakes in Virtual (USA)

Job description

• This role supports the Southwest Region which includes Tx, OK, NM, LA, AR. The ideal candidate will be located in Texas. Hours: 7am-4:30pm CST.
• We're looking for a person with a customer service mindset and high levels of empathy, poise, and professionalism. A passion for animals large and small is a bonus. The ideal candidate is a team player with a service-minded personality who enjoys interacting with people via phone and email. This role supports the Midwest Region which includes MO, IA, MN, WI, IL – You must be located in one of these 5 states. Hours: 8am-4:30pm CST.
• This is a full-time role handling orders, inquiries, concerns, and requests about Purina products and services via phone, email, and fax.

Responsibilities

• Involves managing a set of customers from time-of-order entry to invoicing.
• Must have skills in problem solving, decision making, customer relationship, process development and improvement.
• Provides direction to cross-functional teams to meet customer fulfillment expectations, while ensuring company business processes are followed and appropriate cost and quality considerations are made.
• Identifies problems proactively, determines root cause and is responsible for driving resolution of all issues related to the fulfillment of customer orders.
• Owns individual decision making and coordinates collaborative decisions to ensure timely resolution.
• Communicates, collaborates, and negotiates with internal and external customers and supply chain partners to manage service.
• Develops and owns customer relationships in order to anticipate customer needs and proactively provide service.
• Balances the need for business practice adherence vs. circumstantial exceptions.
• Skilled at working within and across multiple systems and understand how information inputs impact systems and business decisions.
• Proficient knowledge of Salesforce from all aspects, including account management, account maintenance, logging calls, building notes and contacts, and the ability to record and manage service requests.
• Proficient knowledge of our order entry systems, JDE E1 and SAP.

Requirements

• High School Diploma/GED
• 2 - 4 Years of comparable Customer Service experience
• Proficient skills in Microsoft Office (Excel, Outlook, Word)
• Ability to work any set schedule between the business hours of 7:00am – 4:30pm, CST
• 4-year degree in Business, Communications, Ag or other related field
• Effective communication (verbal and written)
• Interpersonal effectiveness as an individual and in teams
• Must be comfortable managing conflict while maintaining a high level of integrity and quality of work
• Excellent organizational skills and attention to detail
• Ability to prioritize, plan, and problem solve to deliver results
• Experience in SAP
• Feed store experience
• This position requires a quiet, uninterrupted work environment.

Skills

Required

• Problem solving
• Decision making
• Customer relationship
• Process development and improvement

Preferred

• Experience in SAP
• Feed store experience

Benefits

• Benefits for most full-time roles include medical, dental, vision, PTO, life & disability insurance, education assistance, a 401k and a variety of well-being resources. Most part-time employees are eligible for prorated PTO, holiday pay, employee development programs, prorated education assistance, and a 401(k).
• This is an hourly role and will pay between $20-24/hr. In most cases, candidates offered employment can expect to be hired at a pay rate near the middle of our salary ranges.