Drayage Account Manager at Amnex Solutions in IL-Lisle-60532

Job description

• The Drayage Account Manager is responsible for overseeing daily drayage operations while maintaining strong customer and carrier relationships. This is a hands-on operational and relationship management role, ideal for candidates who understand port and rail operations and thrive in a fast-paced, detail-oriented environment.
• You will manage import/export container moves, track shipments through terminals, resolve exceptions, and ensure every load meets service standards and profitability targets.

Responsibilities

• Account & Operations Management
• Serve as the main point of contact for assigned drayage customers.
• Receive and confirm container requests, coordinate dispatch, and ensure on-time pickups and deliveries.
• Monitor terminals, appointment windows, demurrage, and per diem timelines to prevent accessorials.
• Create and manage shipments within the TMS (Turvo or similar), ensuring accurate data and documentation.
• Handle accessorial billing, proof-of-delivery (POD) collection, and rate confirmations.
• Customer Communication
• Provide daily shipment updates, proactively communicate exceptions, and resolve issues quickly.
• Develop trusted relationships with customers, offering consistent follow-up and transparent reporting.
• Identify opportunities to expand customer accounts through improved service and additional lane coverage.
• Carrier Management
• Source and maintain reliable carrier relationships specializing in drayage and intermodal. We will help with the sourcing or covering in most/all cases.
• Ensure carriers meet Amnex compliance standards (insurance, safety, RMIS onboarding, etc.).
• Negotiate rates that balance service quality and margin protection.
• Collaboration & Growth
• Work closely with internal sales, dispatch, and leadership teams to improve operations.
• Contribute insights on port congestion, chassis availability, fuel impacts, and rate trends.
• Support new account onboarding and SOP documentation.

Requirements

• 2+ years of experience in drayage, intermodal, or container logistics.
• Strong understanding of port/rail operations, steamship line systems, and terminal processes.
• Proven ability to manage multiple shipments and deadlines simultaneously.
• Excellent communication and organizational skills.
• Familiarity with TMS platforms (Turvo preferred) and carrier vetting tools (RMIS, Carrier411, SaferWatch).
• Self-starter mindset with strong attention to detail and follow-through.

Skills

Preferred

• Turvo TMS platform

Benefits

• On-site Gym
• Bonus based on performance
• Competitive salary
• Free food & snacks
• Competitive salary + performance-based bonuses.
• Growth path into Senior Account Manager or Drayage Operations Lead.
• Supportive culture focused on innovation, teamwork, and accountability.
• Compensation: $900.00 - $1,500.00 per week