CUSTOMER SUPPORT TEAM LEAD at Citizen Advocates, Inc. in 650 State Watertown - Watertown, NY 13601
- Company: Citizen Advocates, Inc.
- Location: 650 State Watertown - Watertown, NY 13601
- Posted: Sep 24, 2026
- Type: Full-time
- Salary: $19.00 - $23.00 Hourly
- Experience: 4+ years
Overview
Salary Range The CSR Lead is a multi-functional position. The CSR Lead will be the subject-matter experts to the customer support representatives. The CSR Lead will adhere to the same job description as the customer support representatives, with the addition of the following;
Job description
- Salary Range
- The CSR Lead is a multi-functional position. The CSR Lead will be the subject-matter experts to the customer support representatives. The CSR Lead will adhere to the same job description as the customer support representatives, with the addition of the following;
Responsibilities
- • Maintain staff work schedules based on business needs. Provide weekly schedules at least 2 weeks ahead of time. Be the point of contact for staff time off requests, unexpected time off and cover when necessary.
- • Point of contact for the team and the line of communication between the CS Manager and Practice Man ager
- • Direct contact for clinicians/prescribers
- • Train new customer support staff
- • Audit provider schedules
- • Work order tracking, ensure proper data entry, alerts and follow through weekly
- • Coordination of purchasing, bi-weekly
- • Group creation and enrollment tracking
- • Attend meetings as needed
Requirements
- Qualifications
- 2. Work with mental health or substance use populations is preferred
Skills
Required
- Communication Proficiency
- Organization
- Customer/Client Focus
- Problem Solving/Analysis
- Crisis Management/Composure
- Time Management
- Confidentiality
- Ethical Conduct
- Teamwork Orientation
Benefits
- $19.00 - $23.00 Hourly