Office/Administration - Customer Service Support Lv1 at IMCS Group in WICHITA, KS
- Company: IMCS Group
- Location: WICHITA, KS
- Posted: Sep 24, 2026
- Type: Full-time
- Experience: 2+ years
Overview
The Customer Service Support 1 – Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment. In this role, you will assi…
Responsibilities
- The Customer Service Support 1 – Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment. In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.
Requirements
- *Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed.*Assist in updating internal stakeholders on order status and any issues.*Support the generation of order related documents as outlined in established processes.*Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment.*Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment.*Follow standard procedures regarding order status, invoices, contract balances and share information needed to complete an order to customer facing customer service representatives.*Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff. *Other duties as assigned**Minimum Qualifications*High school diploma, secondary education level or equivalent*Two years of related work experience.**Preferred Qualifications*
- Comments for Suppliers: JOSEPH SAGADRACA
- Subject: SPOTLIGHT CALL - 12373, 12374, 12375 - Customer Service Support LVL 1 - PLACEHOLDER
- Location: No location added
- Start: Wed 9/23/2026 3:30 PM CST
- End: Wed 9/23/2026 4:00 PM CST
- Show As: Busy
- Meeting Status: Organizer
- Organizer: JOSEPH SAGADRACA
- Required Attendees: Crystal Hill
- ________________________________________________________________________________
- Microsoft Teams meeting
- Join: https://teams.microsoft.com/meet/***94127?p=XdoP6V4qN6ajbo6Iv6
- Meeting ID: ***94 127
- Passcode: zs3tE3j6
- Need help? | System reference
- Dial in by phone
- +***,,292536155# United States, Minneapolis
- Find a local number
- Phone conference ID: 292 536 155#
- For organizers: Meeting options | Reset dial-in PIN
- ________________________________________________________________________________
About IMCS Group
Company Description : IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical. We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.