Systems Analyst at Smithville in Ellettsville, IN

Job description

• Smithville Communications is seeking a Systems Analyst to join our Information Systems team. Reporting to the Director of Information Systems, this role bridges business needs and technology solutions.
• You'll support and enhance enterprise systems, integrations, reporting, and operational processes while partnering with business and technical teams to ensure systems remain reliable, efficient, and aligned with organizational goals.
• This on-site role is ideal for someone who enjoys solving complex problems, working with data, connecting systems, and improving how work gets done.
• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
• Direct applicants only. We are not seeking 3rd party recruitment services for this role.
• At Smithville, you'll have the opportunity to make a meaningful impact on our systems, processes, and business operations while working alongside a team that values collaboration, innovation, and continuous improvement.
• If you're ready to apply your technical expertise at a company with deep roots and a forward-looking mindset, we'd love to hear from you.

Responsibilities

• Business Intelligence & Reporting (30%)
• Develop and maintain reports, dashboards, visualizations, and KPIs that support operational and strategic decision-making.
• Build and support business intelligence solutions, data models, and reporting frameworks.
• Design and maintain ETL processes, data warehouses, and reporting environments.
• Ensure data accuracy, consistency, and integrity across systems.
• Identify opportunities to improve reporting, analytics, and data visibility.
• Systems Integrations & Automation (30%)
• Develop and support system integrations using APIs, middleware, ETL tools, and related technologies.
• Troubleshoot, monitor, and enhance integrations to ensure reliability and performance.
• Translate technical requirements into scalable, supportable solutions.
• Partner with architecture and engineering teams to establish integration standards and best practices.
• Identify automation opportunities that improve efficiency and streamline workflows.
• System Support & Technical Analysis (20%)
• Configure, deploy, support, and document enterprise applications and third-party platforms.
• Troubleshoot complex issues involving systems, integrations, and data pipelines.
• Partner with stakeholders to understand business needs and recommend technical solutions.
• Provide guidance on system behavior, integrations, and data flows.
• Evaluate technologies and support testing, deployment, and change management activities.
• Maintain documentation for systems, integrations, configurations, and operational processes.
• Collaboration & Continuous Improvement (10%)
• Collaborate with developers, architects, vendors, analysts, and business teams to deliver effective solutions.
• Participate in cross-functional projects and continuous improvement initiatives.
• Recommend enhancements that improve reliability, scalability, maintainability, and user experience.
• Support documentation, governance, and operational standards.
• Other Duties as Assigned (10%)

Requirements

• Bachelor's degree in Information Systems, Computer Science, Business, or equivalent experience.
• Experience supporting enterprise systems, integrations, reporting platforms, or business intelligence solutions.
• Strong knowledge of SQL, relational databases, ETL processes, and data structures.
• Experience with APIs, middleware platforms, and integration technologies.
• Understanding of reporting architecture, data management, and analytics concepts.
• Proven troubleshooting, analytical, and problem-solving abilities.
• Strong written and verbal communication skills.
• Ability to collaborate with both technical and non-technical stakeholders.
• Ability to manage competing priorities in a dynamic environment.
• Telecommunications industry experience or experience with enterprise SaaS platforms is preferred.
• Familiarity with reporting and visualization tools is preferred.
• Understanding of systems analysis, testing, deployment, and documentation practices.

Skills

Required

• SQL
• relational databases
• ETL processes
• data structures
• APIs
• middleware platforms
• integration technologies
• reporting architecture
• data management
• analytics concepts
• troubleshooting
• analytical

Preferred

• Telecommunications industry experience
• enterprise SaaS platforms
• reporting and visualization tools

Benefits

• FREE degree and certificate programs for eligible employees
• FREE dental, term life, and long-term disability insurance
• Low-cost medical, prescription, and vision coverage
• 401(k) with company match
• Health Savings Account with annual company contributions
• Employee discounts on Smithville services
• Generous PTO and paid holidays
• Ongoing training and professional development