C. Woods - Customer Service Representative at Ace Hardware in TX - Tyler
- Company: Ace Hardware
- Location: TX - Tyler
- Posted: Sep 24, 2026
- Type: Full-time
- Salary: $17.00 per hour
- Experience: 2+ years
Overview
About C. Woods Company: Helpful meets helpful. C Woods is now Ace Hardware Home Services! It’s still the same great C Woods team that you know and trust – so what’s changed? Just our name. Now bringing helpful plumbing services to your home, supporting over 5,800 neighborhood stores across the count…
Job description
- About C. Woods Company: Helpful meets helpful. C Woods is now Ace Hardware Home Services! It’s still the same great C Woods team that you know and trust – so what’s changed? Just our name. Now bringing helpful plumbing services to your home, supporting over 5,800 neighborhood stores across the country, Ace Hardware is a company dedicated to providing helpful service to local communities. Much like C Woods, Ace Hardware is dedicated to delivering an amazing experience to every customer, every time. Ace Hardware stores are locally owned and operated, with the goal to be helpful in the aisle and now in the home. We are excited to grow C Woods together with Ace and continue to support the local community for years to come. To learn more, visit: www.cwoodsco.com
Responsibilities
- Answer incoming calls and accurately enter customer information in ServiceTitan in real time
- Deliver a great customer experience and build strong, lasting relationships
- Communicate clearly and positively with field technicians and help coordinate their schedules
- Dispatch and support technicians throughout the day to keep operations running smoothly
- Manage multi-day and multi-vendor projects from start to finish
- Support your team with a positive, team-first attitude
- Step in and assist teammates when needed
Requirements
- 2+ years of customer service experience (preferred)
- Recent experience with Microsoft Office (Outlook, Word, Excel)
- Strong attention to detail and commitment to high-quality work
- High level of integrity in both professional and personal conduct
- Growth mindset with a desire to continuously improve
- Ability to stay organized and perform well under pressure
- Self-motivated with a strong work ethic
- Positive, team-oriented attitude
- Reliable and consistent in attendance and performance
- Willingness to participate in an on-call rotation after hours as needed
- This position is not eligible for employment visa sponsorship now or in the future
Skills
Required
- Self-motivated with a strong work ethic
- Positive, team-oriented attitude
Preferred
- 2+ years of customer service experience
Benefits
- We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace Hardware Home Services, Inc. is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.
- In addition to providing our employees a great culture, we offer competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:
- Incentive/Commission/Bonus opportunities (Based on role / grade level)
- 401(k) retirement savings plan with matching company contributions, eligible on your first day!
- Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
- Warehouse Merchandise Discount!
- Paid time off & paid holidays (depending on role and month of hire)
- Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
- You are joining a team that’s committed to your success and invested in your future. We provide the tools, hands-on training, formal education, and coaching to help you become a trusted expert in your craft, grow your career, and make a meaningful impact serving co-workers, customers, and your community.
- Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.
- * Benefits are provided in compliance with applicable laws, plans and policies.
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- $17.00 per hour
About Ace Hardware
Ace Hardware has been serving neighbors throughout America for over 100 years. Ace launched Ace Hardware Home Services Inc. and is now Bringing Helpful to Your Home℠. Ace Hardware Home Services offers a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting with the signature Ace Helpful service our customers know. Helpful is what we do – and Ace is on a Mission to be the best, most trusted provider of home preservation services. Ace Hardware is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 60 countries. Headquartered in Oak Brook, Ill., Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and have distribution capabilities in Ningbo, China; and Cuautitlán Izcalli, Mexico. Since 1924, Ace has become a part of local communities around the world and known as the place with the helpful hardware folks. For more information, visit acehardware.com or newsroom.acehardware.com.