Marketing & Partnerships Lead at Roame in San Francisco, CA, US / Remote (US)

Job description

• About Roame
• Roame helps travelers turn credit card points and miles into extraordinary trips. We make it easier to find award flights and hotel stays and get more from travel rewards.
• We’re a profitable, YC-backed company looking for a Marketing & Partnerships Lead who lives and breathes points and miles. We’re small and we ship constantly. This is an opportunity to turn your expertise and industry relationships into a central role shaping how Roame reaches travelers.
• The role
• You’ll work directly with the founders to grow Roame’s presence through content, community, media, and partnerships.
• You might write an article, join a podcast to talk about award travel, start a conversation in our Facebook community, creating a talking head video for social media, or meet a potential partner at a conference. You’ll also stay close to our customers by answering questions and improving the resources they rely on. You need to be a jack of all trades and own your work product.
• We’re looking for someone who brings ideas, takes initiative, and follows through. You should enjoy being a public face of Roame and be equally comfortable doing the work behind the scenes.

Responsibilities

• Create content people find useful. Write points-and-miles articles, newsletters, social posts, and product announcements. Develop social media content that helps travelers understand and use Roame.
• Build our community presence. Engage with travelers on Facebook and Reddit, answer questions, start discussions, and turn community feedback into actionable ideas.
• Get Roame into the conversation. Pitch and join podcasts, develop relationships with journalists and creators, prepare PR announcements, and find opportunities to share what we’re building.
• Develop partnerships. Use your existing industry relationships and build new ones with creators, publishers, travel businesses, and loyalty programs. Take opportunities from outreach through execution and follow-up.
• Represent Roame at events. Attend conferences and community gatherings, arrange partner meetings, demonstrate the product, and turn introductions into lasting relationships.
• Improve the customer experience. Handle customer questions and issues, write help-center articles, improve support workflows, and help implement tools such as a support chatbot.
• Own the outcome. Set priorities, ship consistently, and track which content, relationships, and initiatives lead to meaningful engagement and customer growth.

Requirements

• You have at least 3 years of relevant professional experience in marketing, content, partnerships, travel media, or community management.
• You have expert knowledge of points and miles and regularly book award travel yourself. You understand transferable rewards, airline and hotel programs, partner redemptions, and award availability.
• You already have relationships within the points-and-miles and travel industry.
• You’re outgoing and comfortable representing Roame on podcasts, at conferences, and in conversations with customers and partners.
• You write clearly and can make complicated travel topics easy to understand.
• You can take an idea from start to finish, solve problems independently, and learn unfamiliar tools.
• You move with urgency. You follow up without reminders, communicate blockers early, and keep working toward a resolution.
• You’re comfortable with the breadth of a small-team role, including creating content, building relationships, and personally helping customers.

Skills

Required

• Expert knowledge of points and miles
• Experience booking award travel
• Clear writing skills
• Problem-solving independently
• Ability to learn unfamiliar tools
• Urgency and follow-through
• Comfort with breadth of small-team role

Benefits

• Build a career around something you already love. You’ll help travelers unlock better trips, connect with people across the travel industry, and directly shape the voice and community of a growing company.